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Privacy Policy | Protect you and me

Sabah | Malaysian Borneo
Sabah | Malaysian Borneo

Who we are

We are Borneo Dream Travel & Tours Sdn Bhd – Company Registration Number 788821-K. Our website address is https://www.borneodream.com and we are licensed inbound tour operator ​KPL/LN 5470 based in Kota Kinabalu, Sabah, Malaysia. You can contact us via email at info@borneodream.com or use the contact form on this website, please click here.

What personal data we collect and why we collect it

Comments and Reviews

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

As part of our process to improve our service we also request customer reviews several days after delivery or purchase date. If you do not wish to leave a review simply ignore the request.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When using our contact or equipment request forms for example. We gather all the information you provide including the IP address of the PC, mobile or laptop you used to enter it on. All this data is securely stored and used to make your trips and tours memorable. None of this data is sold or shared with a 3rd party apart from when you have booked a land-based tour with us such as Kinabatangan River for example. Then your information is passed to that provider so that they know who to expect and also used to apply for any permits necessary.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

OUR contact information

​Borneo Dream Travel & Tours Sdn Bhd ​​| Company Registration 788821-K | Licensed Malaysian Inbound Tour Operator ​​KPL/LN 5470 / PADI 5 Star Dive Resort #36409 | Address: F-G-1 Plaza Tanjung Aru, Jalan Mat Salleh, 88100 Kota Kinabalu, Sabah, Malaysia | W: www.borneodream.com | E: info@borneodream.com |T: +60 17 811 8149 (WhatsApp and Voice 08:00 till 20:00 GMT +7)

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