Home | Shop | Mount Kinabalu | Mount Kinabalu Climb | Climb via Ferrata – Walk the Torq (2 Days)

Mount Kinabalu Climb | Climb via Ferrata – Walk the Torq (2 Days)

(3 customer reviews)

RM2080

The 2 Day Mount Kinabalu climb via Ferrata is an ideal choice for those wanting to climb Mount Kinabalu and you only have two days free during your holiday in Sabah, Borneo. The via Ferrata activity – Walk the Torq offers an added adventure during your climb of Mount Kinabalu. For those new to ‘via Ferrata’ the Walk the Torq activity is your ideal choice. Book your Mount Kinabalu trip with Borneo Dream and enjoy a dedicated Mountain Guide per booking offering you a personalised trekking experience.

Product price
Additional options total:
Order total:

Mount Kinabalu Climb via Ferrata – Complete the World’s Highest via Ferrata Activity

Many visitors to Sabah choose a Mount Kinabalu Climb as part of their holiday to Borneo. There are two main choices for the Mount Kinabalu climb – the ‘standard’ via Timpohan Gate route (or Ranau trail), or you can choose the ‘via Ferrata’ option. By choosing this 2 Day Climb via Ferrata – Walk the Torq tour you get two highlights during your Mount Kinabalu climb – reaching Low’s Peak Summit (Highest Elevation 4095.2M) and completing the Ferrata Activity (Walk The Torq). It’s also cool to know that the via Ferrata activity (Walk the Torq) on Mount Kinabalu is the world’s highest and Asia’s first via ferrata that starts at 3,776m and ends at 3,520m above sea level. This certainly makes your Mount Kinabalu climb that bit more memorable!

This Mount Kinabalu climb via Ferrata involves the the same trekking route as the via Timpohan Gate 2 Day Trek. The main difference is the addition of the via Ferrata activity which happens once you start the descent from Low Peaks Summit and before you go back to Pendant Hut for breakfast.

Enjoy Amazing Views from Mount Kinabalu with via Ferrata – A Mount Kinabalu Climb with a Difference

So what is via ferrata? A via ferrata (or ‘iron road’ in Italian) is a protected mountain path consisting of a series of rungs, rails and cables embracing the rock face. It allows access to scenic sections of the mountains that are typically reachable only by experienced rock climbers and mountaineers. The exhilaration, amazing scenery and sense of personal conquest you experience on a via ferrata during your Mount Kinabalu climb is guaranteed to give you something to smile about for a long time.

The Mount Kinabalu climb via Ferrata – Walk the Torq Activity is suitable for those trying via Ferrata for the first time. Assisted by your Via Ferrata Guide you will walk across the Monkey Bridge and zip on the Tyrolean traverse during your Walk the Torq activity. For those looking for a more challenging via Ferrata activity you could consider Climb via Ferrata – Low’s Peak Circuit (2 Days).

Choose a Mount Kinabalu climb via Ferrata for a truly memorable experience!!

Mount Kinabalu at Dawn

 

Trip Itinerary – Mount Kinabalu Climb | Climb via Ferrata – Walk the Torq (2 Days)
The outline itinerary below is based upon booking the optional return transfers from Kota Kinabalu with the Climb via Ferrata – Walk the Torq (2 Days) tour.

Day 1 (Meals: Packed lunch / Buffet Dinner)

06:30hrs: Pick up from your hotel in central Kota Kinabalu and start your journey to Kinabalu Park. The journey will take approximately 2 hours as you cross the Crocker Mountain Range.

~08:30hrs: Upon arrival, you will pre-check in at the Via Ferrata office for your Mount Kinabalu climb (located in front of the Souvenir Shop) and at Kinabalu Park’s office and meet with your licensed mountain guide. As part of your registration you will receive an ID tag which you must wear throughout your Mount Kinabalu climb. You’ll need it to pass through the Mount Kinabalu climb checkpoints. You’ll then be transferred to starting point  for your Mount Kinabalu climb – Timpohon Gate @ 1,866m – where your journey and quest to the summit of Borneo’s highest mountain begins! The first day of your Mount Kinabalu climb covers ~ 6km through a mostly forest environment with the trail involves many steps and some rocky terrain. The final kilometer of the first day of your Mount Kinabalu climb is the steepest and most difficult and will see you emerge above the forest canopy as you complete the final stretch to Pendant Hut. Depending upon individual fitness level, the trekking today takes about 5-6 hours. Pendant hut is located at 3,289m on the Pana Laban rock face.

~13:00 – 15:00hrs (depends on your trekking pace): Upon arrival at the Pendant Hut (latest by 3:00pm) after your first day of your Mount Kinabalu climb you will meet your Mountain Torq Trainer for a mandatory Via Ferrata familiarization (~3:30pm). During the session, you will be:

  • Familiarised with the via ferrata equipment to be used during the Walk the Torq activity you’ll join during the next day of your Mount Kinabalu climb
  • Walked through an initial via ferrata practice round
  • Informed of the actual meeting point and reminded of the cut off meeting time for your activity (7.15am–Walk the Torq)

Remember, do not rush during your Mount Kinabalu climb trek to Pendant Hut (trek at a normal pace to manage your energy levels) and do not be disappointed should you not be able to make it on time to the mandatory safety briefing. Your safety comes first and you can still reach the Low’s Peak summit without going through the Via Ferrata activity.~5:00pm – 7:00pm: enjoy a buffet dinner at Laban Rata Restaurant. Overnight stay at Pendant Hut (unheated dorms).

~5:00pm – 7:00pm: enjoy a buffet dinner at Laban Rata Restaurant. Overnight stay at Pendant Hut (unheated dorms).

Day 2 (Meals: Supper / Breakfast)

01:30 – 02:00hrs: Wake up for supper (at Pendant Hut).

~ 02:30hrs – continue your ascent to Low’s Peak Summit and the final push as part of your Mount Kinabalu climb. Take your headlight / torch as it will be dark as you continue your ascent of Mount Kinabalu. The Mount Kinabalu climb from your Hut to the summit takes about three hours and you will be rewarded with a stunning view of the sunrise across the mountain range (weather permitting).

06:00hrs – descend from Low’s Peak summit and trek down to meet your Mountain Torq’s Trainer at Sayat Sayat Hut @ 3,668m. Climbers MUST descend & arrive at starting point by 07:30hrs (latest cut-off time).

07:30hrs latest: Start your Walk the Torq activity (French Grade PD) which will take 2 to 3 hours to complete.

09:30hrs: Return to Pendant Hut for a well earned breakfast. As soon as you are ready we recommend you start your trek back down Mount Kinabalu (latest check out from Pendent Hut is 11:00hrs). You trek down to Timpohan Gate, the final part of your climb Mount Kinabalu experience, will take about 4 to 5 hours.

~ 15:00 – 17:00hrs: Estimated arrival at Timpohan Gate after your climb Mount Kinabalu. On arrival, transfer to Kinabalu Park Headquarters to collect your Certificate of Achievement – well done!! You will have chance to use the toilet facilities, and to buy any snacks / refreshments you want from the Shop, near the Headquarters entrance before starting your transfer back to Kota Kinabalu (a ~ 2 hour journey).

Trip Pre-requisites –  Mount Kinabalu Climb | Climb via Ferrata – Walk the Torq

The Minimum Age for joining the Walk the Torq activity is 10 years old, the maximum age is 70 years old and you need to be > 1.3m to participate in the Walk the Torq via Ferrata activity. The ‘via Ferrata’ activity is not for those scared of heights.

The Mount Kinabalu climb physically demanding – it is recommended you see your Doctor before you come on holiday to check you are healthy to complete the Mount Kinabalu Climb. MOUNTAIN TORQ (who run the via Ferrata activity) recommends Climbers engage in cardiovascular sports at least 2 twice a week, with each session being a minimum of 2 hours in duration, for at least 2 months before you start your Mount Kinabalu climb.

Trip Inclusions – Mount Kinabalu Climb | Climb via Ferrata – Walk the Torq (2 Days)

  • 01 night Basic accommodation at Pendant Hut dormitory (sleep in a shared, unheated dormitory with shared bathroom and toilet facilities).
  • Meals as stated above in the outline itinerary.
  • Pendant Hut provides filtered hot water for drinking/refill to climbers.
  • Conservation fee, Climbing Permit, insurance required for your Mount Kinabalu climb.
  • Dedicated Licensed Mountain Guide per booking e.g. if 2 person book a trip together with Borneo Dream you have a Mountain Guide looking after just the two of you during your trek up and down Mount Kinabalu.
  • Via ferrata familiarization for all participants.
  • The maximum number is 6 per group for the via Ferrata activity.
  • Via Ferrata activity (Walk the Torq).
  • Via Ferrata Certificate (for successful participant only).
  • Via Ferrata trainer and technical equipment. Free rental for all safety devices: harness, lanyard, helmet etc.
  • 0% Sales & Service Tax on the tour price as applicable from 6th May 2019

Trip Exclusions

  • Return transfers from Kota Kinabalu – Kinabalu Park Headquarters. They are available as an add on for this trip.
  • Any children < 16 years old climbing Mount Kinabalu will require an extra Mountain Guide (at a surcharge).
  • Porter service for carrying your rucksack – advance booking recommended
  • Personal spend
  • Drinks and meals not specified
  • Tourism Tax which is currently set at RM 10 per per bed/room/lodge per night. You will pay this tax on check in at your Lodge
  • Personal Travel Insurance

Recommended Packing List For The Trip

Pack as light as you can for your Mount Kinabalu climb (it will help make your trek easier for you). Your extra luggage can be stored at Kinabalu Park HQ at a nominal fee of RM10 per piece prior to the climb – let your Guide know when you are registering for your Mount Kinabalu climb.

ESSENTIALS for your Mount Kinabalu climb:

  • Waterproof backpack to store your items
  • Good, comfortable trekking or running shoes with good grip (e.g. hiking boots, walking shoes or trekking shoes)
  • Raincoat or waterproof jacket
  • Warm clothing like fleece jacket, hiking pants
  • Change of clothes (you may not want to sleep in what you sweat in!)
  • Cap / beanie / head scarf (helps prevent heat loss, especially at night and in the early morning)
  • Gloves (waterproof)
  • A small / lightweight towel
  • Personal toiletries
  • Refillable water bottle
  • Torchlight (head torch recommended)
  • Camera with waterproof bag / case
  • Energy snacks e.g. chocolate, nuts, biscuits, sweets, energy bars
  • Sun protection – Sunglass, sun screen lotion, SPF lip balm (beware of the strong UV rays)
  • A raincover for your backpack
  • And of course, AN ADVENTUROUS SPIRIT!

RECOMMENDED for your Mount Kinabalu climb:-

  • Walking / trekking poles – it will making trekking down Mount Kinabalu more comfortable
  • Medication such as headache tablets or altitude sickness tablets, plasters
  • Tissue paper / Toilet roll
  • Insect / Mosquito repellent
  • Camera with water proof bag
  • Sandals / Slippers fo use in your overnight accommodation
  • Plastic bags

Notes for your Mount Kinabalu Climb – Walk the Torq via Ferrata (2 Days)
The prices are valid for trips up to 31st March 2021. For trips after this date please contact us for a quote.

You are required to be present at Pendant Hut for the mandatory Via Ferrata briefing session between 3-4 pm. You will not be allowed on the Via Ferrata activity if you miss the briefing session, or arrive at the starting point after the cut off time (no refund provided). For safety reasons, Mountain Torq will not allow you to participate in the via Ferrata activity if you wear unsuitable footwear (no refund is provided in this situation). The following shoes are unsuitable for the via Ferrata activity – open toe shoes, slippers, slip on sneakers, boots / rain boots, gardening boots.

All tours are subject to weather conditions and may be amended for safety reasons.

Being in good health and good fitness for your Mount Kinabalu climb is very important. There will no health checks conducted by any authorities during your climb registration, so you climb at your own risk.

Book the 2 Day Mount Kinabalu via via Ferrata Tour and get ready for your Mount Kinabalu climb of a lifetime!

3 reviews for Mount Kinabalu Climb | Climb via Ferrata – Walk the Torq (2 Days)

  1. Niki Yeung

    The trip is awesome! We enjoyed it so much. The view from summit is so breathtaking and I couldn’t find a word to describe it. We have to say we really really appreciate the effort made by our guide, Maikan. The service he provided is way beyond our expectation. He is so experience and knowledgeable. He leads us the whole way making sure we were at the right pace, so that we would be on time to see the sunrise. Also taking care of us especially on the way down as the trail is quite slippery after the rain. He is highly recommended.

  2. R Myers

    My husband and I climbed Mt Kinabalu on New Year’s Eve and summitted on New Year’s Day and it was an amazing way to ring in the New Year.
    Our guide, Zeeron, was outstanding – very knowledgeable about the local area and, more importantly, incredibly patient with us when we were struggling with various parts of the trek.
    We’re both avid hikers and reasonably fit, but we found the second day really hard as you do around 11k (up to the top and then all the way back to the beginning) in more or less one go, so bring knee supports and hire sticks before you start.
    We stayed in the Pendant Hut as we had been signed up for the Via Ferrata but didn’t want to do it. Accommodation was basic and we needed all the ski gear we’d brought with us, but the staff were friendly and the food was fine.
    The breathtaking views from the top made it fully worth the effort!

  3. Audrey

    My friends and I had this cooking class in May 2016 with Beverly. We had a lovely time with her, chef and staff there. Everything was smooth, exciting and well-organized.

    We totally enjoyed the cooking, eating, buying food from local market, learning local ingredients and also visited 3D museum as well as the Upside Down House! 🙂

    Definitely recommend to all travelers!

Add a review

General frequently asked questions

  • What is Borneo known for?

    Borneo is the third-largest island in the World and is known for a range of things that help make it a special place to visit, and on the bucket list for many travellers. From it’s an amazing range of wildlife including the Bornean Orangutan, it’s ancient rainforests (some of the oldest in the World), world-class diving at Sipadan through to the highest peak in South East Asia – Mount Kinabalu. Borneo is one of the most biodiverse places on the planet, being home to an estimated 15,000 different plant species including the World’s largest flower – the Rafflesia. Borneo is also famous for its rich culture and is home to > 200 tribes each with their own traditions, dialect, dishes, type of home they live in etc. The most famous tribe from Borneo are the headhunters (Murut tribe). 

  • Is Sabah a country?

    Sabah is a state of Malaysia located in northern Borneo. Borneo is home to four political regions: Kalimantan belongs to Indonesia, Sabah and Sarawak are part of Malaysia (often referred to as Malaysian Borneo), and the sultanate of Brunei.

  • Can you fly direct to Borneo?

    To fly to Sabah, Borneo you need to fly to one of three airports – Kota Kinabalu airport (BKI) the main gateway to Sabah, Sandakan airport (SDK) on the east coast and Tawau airport (TWU) on the south coast. Which airport you fly in to/out of depends upon your itinerary and your flight route to Sabah. There are currently direct flights to an airport in Sabah from a range of airports in South East Asia with most direct routes being via Kuala Lumpur, Singapore or Hong Kong. More recently you can fly direct to Kota Kinabalu (BKI) from South Korea, certain cities in China, Taiwan, Japan and the Philippines. For other parts of Borneo, you can fly to Sarawak’s Kuching airport and Brunei’s Bandar Seri Begawan airport.

  • What language is spoken in Sabah, Borneo?

    Bahasa Malaysia (Malay) is the official language spoken in Sabah. Other widely spoken languages include a range of Chinese dialects (such as Mandarin), Tamil and English. All the indigenous tribes also speak their own language – in Sabah the indigenous people speak Dusun and Kadazan, Bajau, Murut, Lun, Bruneian, Rungus, Bisaya, Iranun, Bawang, Sungai, Suluk, and Sama. For travellers visiting Sabah, you will find English is fairly widely spoken and understood in most areas you would visit, although if you tried to speak a few words in Malay it would go down a treat.

  • Which currency is used in Sabah?

    The Malaysian Ringgit is the currency of Malaysia. The currency code for Ringgit is MYR and the currency symbol is RM. We will quote all our prices using RM.

  • Is Malaysian Borneo expensive?

    Borneo may not be as cheap as some other countries in South East Asia, however, you can still have an affordable holiday here and experience some of the best Sabah has to offer. There are activities and accommodation for those on a budget, as well as more luxurious options for those wanting the 5* experience. The same goes for eating out you can eat very cheaply at a local cafe or food court, or you can choose to eat in a more expensive restaurant catering for the tourists coming here. Sabah, Borneo can be as cheap or as expensive as you want to make it means it is still a travel destination most can consider visiting.

  • Is it safe to go to Sabah?

    Sabah in general is a safe place to visit. There were over 4 million visitors to Sabah in 2019 and the vast majority of these visitors enjoyed trips to Sabah without incident.

    In recent years Sabah has put in place enforced security practices, via ESSCOM, to ensure Sabah remains a safe location to visit – these are focused on the south of Sabah (Semporna area) and the islands off the south and east coast of Sabah including those located near Sipadan. You can read the latest Travel Advice from Sabah Tourism.

    At Borneo Dream, we put our customer’s safety first. We ensure a safe environment is offered to our customers during their holiday in Sabah – whether it be suggesting restaurants to our customers, visiting the Kinabatangan River, white water rafting along Padas Gorge through to trekking in the jungle. We still suggest our customers take extra care if they go off exploring independently – this is the same for most other safe countries you could visit in the world.

    We do recommend you also read your country’s FCO Travel Advice for Sabah (Malaysia). You can also email the Borneo Dream Team with any questions or concerns you may have about visiting a specific location in Sabah and we’ll provide honestly informed feedback.

  • Will we still go diving or snorkelling if it is raining?

    The quick answer is “yes”. The longer answer for why rain does not ‘stop play’ when scuba diving or snorkeling in the tropical waters of Sabah:-

    • It is still safe to snorkel and dive when it’s raining.
    • You get wet in the sea when snorkelling or diving, you are not going to get any wetter if it rains.
    • You won’t get cold if it rains as the sea temperature, for most of the year, is a toasty 28C – 30C and even the rain is warm. Nice! We also provide all our divers and snorkelling customers with 3mm tropical wet suits for thermal protection.
    • The marine life doesn’t care if it rains and will still be there to see as you enjoy your scuba diving or snorkelling activity.
  • What will the weather be like when we are on holiday in Sabah / on my trip?

    Sabah has two seasons – The ‘Dry Season’ and the ‘Wet Season’. However, during the whole year we have a fairly constant temperature and humidity level – Sabah has a tropical hot and very humid climate. Most days normally start off with blue sky, sunshine and a calm breeze. Most days throughout the year we have a chance of rain typically later in the day, evening or night time – this is due to clouds building up during the day on the Crocker mountain range which rolls down into Kota Kinabalu normally during afternoon or evening.

    Online weather reports for Sabah will always say there is a chance of rain or thunderstorms every day in Sabah. This is true I that later each day we could get some tropical rain. But no-one can predict accurately what exactly the weather will the next day, the next week or the next month. All we’d say is don’t let weather reports rule what activities you choose to join. As long as you come on holiday prepared for a hot, humid and sometimes wet tropical climate you will have a great time!

    Find to more about Sabah, and Sabah’s climate, on Sabah Bah web site

  • Is it safe to visit Sabah, Malaysian Borneo?

    At Borneo Dream, we put our customer’s safety first. We have been operating in Sabah, Borneo since 2007 and all of our customers have experienced safe, enjoyable holidays. We ensure a safe environment is offered to our customers – whether it be suggesting restaurants to our customers to eat at in Kota Kinabalu, staying at a lodge along the Kinabatangan River, white water rafting along Padas Gorge or staying at an Island Resort. There are a small number of areas we suggest our customers take extra care if they go off exploring independently – this is the same as most other safe countries to visit in the world.

    Sabah itself has put in place enforced security practices over recent years to ensure Sabah remains a safe location to visit – these are focused on the south of Sabah (Semporna area) and the islands off the south and east coast of Sabah including those located near Sipadan. You can read the latest Travel Advice from Sabah Tourism

    We do recommend you also read your country’s FCO Travel Advice for Sabah (Malaysia). You can also email the Borneo Dream Team with any questions or concerns you may have about visiting a specific location in Sabah and we’ll provide honestly informed feedback.

  • Should I take malaria tablets for my Borneo holiday?

    Borneo typically as a whole is classified as a ‘high risk’ area for malaria. In reality, there will be areas in Borneo that are higher risk – like inner rainforests and rural areas – and areas in Borneo that are a lower risk which typically includes most of the places tourists visit in Sabah e.g. Kota Kinabalu, Kinabatangan Wildlife Sanctuary etc. We would always recommend you seek your Doctors advice on what medical precautions you should take when coming on holiday to Sabah, Borneo. It then comes down to the level of risk you want to take when coming on holiday regarding your health.

  • Can I book when we arrive in Kota Kinabalu?

    You can choose to wait until you arrive in Kota Kinabalu to book your trips. However, we’d always recommend you book your tours in advance if you are travelling to Sabah during a peak period, joining a specific tour really matters to you or you have limited time in Sabah (so little flexibility to join a tour on other dates).

    All the trips/packages we arrange for our customers in Sabah will be subject to availability. Some tours do tend to get fully booked in advance throughout the year as there is limited capacity and they are very popular e.g. Turtle Island, Resorts near Sipadan and climbing Mount Kinabalu. During peak periods in Sabah other tours/activities can also get fully booked e.g. Kinabatangan River packages and our own diving and snorkeling trips.

  • Which currency is used in Sabah, Borneo? What is the difference between MYR and RM?

    The Malaysian Ringgit is the currency of Malaysia. The currency code for Ringgit is MYR and the currency symbol is RM. We will quote all our prices using RM.

  • Can you look after my child/children while I join an activity?

    We help many families come on holiday to Borneo and organise tours that the full family can enjoy together. During activities, our guides and PADI Professionals are there to provide advice, tuition and supervise the activities they are running. We do not employ qualified childminders. As a parent, you are responsible for the child or children in your care and are required to supervise and be with them during all activities. This is for your child’s safety and protection, as well as helping you enjoy your time together as a family.

  • Best time to go to Borneo to see Orangutans?

    During the period of March to October is the best time to visit Borneo and see the Orangutans. This is when the weather is at its hottest but more importantly driest. The daily air temperatures range from 27°C to 32°C with humidity hitting 80% often. Orangutans can be sited at Sepilok Orangutan Rehabilitation Centre or on one of our many Kinabatangan River cruises.

  • What is the weather like in Borneo?

    Borneo is a tropical destination located approximately 6 degrees north of the equator. Let’s look at three destinations located in Sabah. Sabah is the northern Malaysian State of Borneo. On the west coast of Sabah is it’s capital Kota Kinabalu and on the east coast, we have Sandakan they are approximately 180Km apart. 125Km South of Sandakan is Danum Valley.

    Kota Kinabalu – The rainfall of 85 to 317mm per month with the wetest months being September till January. Temperatures are prerty steady at 31°C to 32°C.

    Sandakan – The rainfall of 120 to 450mm per month with the wetest months being August till February. Temperatures are prerty steady at 29°C to 33°C.

    Danum Valley – The rainfall of 165 to 220mm per month with the wetest months being October till January. Temperatures are prerty steady at 27°C to 29°C.

  • Terms & Conditions

  • Making a booking

    Please provide all information requested to help us manage your reservation and booking as quickly as possible. Please book as early as possible to avoid disappointment. Late bookings, less than thirty (30) days from your arrival date, will be accepted subject to availability. All late booking requests must be accompanied by full payment.

  • Our Prices

    All of our prices are quoted in RM (Ringgit Malaysia). Our quotes are valid for 30 days from date of issue. Our prices include current taxes as follows – 0% Sales & Service Tax as applicable from 6th May 2019.

  • Paying for your holiday
    • A 30% non-refundable deposit of the total booking cost is required to confirm your reservation.
    • Full payment is required 30 days before arrival. Failing to do this could result in the cancellation of your reservation.
    • There are a few ways to send us a payment – send a SWIFT Payment (Electronic International Bank Transfer), pay via MOLpay/NBePay (credit card), pay via PayPal or we can process your credit card locally (VISA, Mastercard, AMEX):
      • Our PayPal (paypal@borneodream.com) Account will only accept payments in GBP or USD.
      • SWIFT Payments can only be sent in MYR, GBP or USD.
      • All bank charges, credit card charges & PayPal charges for payments to Borneo Dream are to be borne by the customer.
    • Please note that some of the trips we arrange with Suppliers work to different payment terms (for example, for Mount Kinabalu trips full payment is required within 5 working days of making a reservation). Were this is the case we will advise you at the reservation and booking stage.
  • If you need to cancel your booking at the last minute

    For courses, trips and packages provided by Borneo Dream (Borneo Dream scuba diving and snorkeling trips and courses only) the following cancellation policy will apply:

    • If you cancel > 30 days from date of your trip/course/experience, we will charge the 30% non-refundable deposit (for the total package cost).
    • If you cancel between 15 – 30 days from date of your trip/course/experience, we will charge 50% the total package cost.
    • If you cancel within 14 – 7 days or less from the date of your trip/course/experience, we will charge 75% of the total package cost.
    • If you cancel within 6 days or less from the date of your trip/course/experience, we will charge 100% of the total package cost
    • If you fail to turn up for a trip (“no show”) you will still be charged the full package cost.
    • We will not refund in respect of any unused services (or part) included in a package.

    Our chosen Suppliers for land trips, Sabah diving packages, transport and room bookings will charge late cancellation fees in line with their own cancellation policy, and depending on the circumstances. The cancellation fees charged by them will be charged to you by Borneo Dream.

    For Mount Kinabalu trip bookings (climbing Mount Kinabalu) 30% of the upfront full payment is a ‘non-refundable deposit’. The remaining 70% is fully refundable should you cancel the booking more than 60 days before the trip date.

    Please note for Turtle Island bookings that Turtle Island Resort charges an extra fixed cancellation fee for cancellations. This fee is over and above what has been paid for the trip. This means if you cancel a booking at Turtle Island they will charge an extra amount which you will need to pay. We recommend you only book Turtle Island Resort if you are 100% certain you will go on the trip (including after checking your country’s FCO Travel Advice for Islands off the east coast of Sabah).

    For the 4D3N Mount Trusmadi trip and the Danum Valley Field Center Tour the cancellation policy is as follows:-

    • 90 – 46 days prior to arrival a 25% cancellation fee will apply
    • 45 – 22 days prior to arrival a 50% cancellation fee will apply
    • 21 – 0 days prior to arrival a 100% cancellation fee will apply

    No partial or full refunds will be given for an uncompleted PADI course, diving or snorkelling trip with Borneo Dream. If you decide during your course/trip you do not want to continue we will offer you our ‘Unguided Snorkeling Trip’ as an alternative for the remaining part of your course/trip.

    What happens if we need to change your booking:

    • Although every effort will be made to operate the trips as advertised, Borneo Dream reserves the right (at our sole discretion and without penalty) to make alternative arrangements as it sees fit if caused by poor weather conditions, technical problems to vehicles, flight delay or other circumstances beyond their control necessitate.
    • Where it is in the interest of tour/trip/course members that an itinerary be altered, such alterations may be made without penalty to the company.
    • If a Borneo Dream Tour (snorkelling and/or scuba diving tour run by Borneo Dream) is cancelled prior to the date of departure, due to circumstances beyond our control we will refund all money paid by our booked customers.
    • In the event of one of our suppliers cancelling a tour, we will make every endeavour to ensure full reimbursement but where a supplier has a policy of retaining any fees or charges we will have to defer to their policy.
  • Move/Re-schedule your Turtle Island and/or Kinabatangan River Cruise

    If  you wish to re-schedule/move your adventure we will need your new dates ASAP. The dates must be in the same calendar year as the original trip. Subject to availability you will be charged RM 250.00 as a ‘Change of Booking Fee’ plus any other costs due to price increases, supplier cancellation charges or seasonal variations. This can only be done once.

  • Our liability

    We act as an agent for airline, hotel, ‘Explore Tours’ and in some cases, transport companies assume no liability in connection with their services. Borneo Dream will not be responsible for any act, omission, error or any injury, delay, irregularity, government regulations, theft or strikes over which it has no control.

  • Diving and Conservation Permit

    Like with all great Natural Marine Parks around the globe such as the Ras Mohammed Marine Park in Egypt, The Cayman Islands, Maldives etc., the Local Governments and Authorities impose local Permit charges to all guest and visitors alike. Here in Sabah, Malaysian Borneo we have several marine parks of this type, such as Tunku Abdul Rahman Marine Park (TARP) just outside Kota Kinabalu (KK), one near Pulau Tiga, Turtle Islands Park and Pulau Sipadan to name but a few.

    The following charges will apply to all our guests and will either be collected in advance or on the day of the activity:-

    • Go Ashore (Known as the Marine Park Conservation Fee) – On any of the islands in the Tunku Abdul Rahman Marine Park (TARP), Pulau Tiga and Turtle Islands Park it is RM 1 for Malaysians below 18 years and RM 3 for those older. For Non-Malaysians RM 6 for below 18 years and RM 10 for those older. This is per person per day.
    • Scuba Diving (Known as the Diving Permit) – Within the Tunku Abdul Rahman Marine Park (TARP), Pulau Tiga and Turtle Islands Park is RM 20.00 for Malaysians and RM 50.00 for Non-Malaysians. This is per diver per day.
    • Scuba Diving Courses – Within the Tunku Abdul Rahman Marine Park (TARP), Pulau Tiga and Turtle Islands Park is MYR 20.00 for Malaysians and MYR 50.00 for Non-Malaysians. This is per diver for the duration of the course.

    If another operator says that he has included the Marine Park fees, I would ask you to request a valid “Sabah Parks” receipt on office Sabah Parks paper.

  • Sending a Payment

  • Overview

    We offer a range of payment methods for sending payment to Borneo Dream – various credit card payment options plus bank transfer. We hope that our customers will find at least one of these payment methods to be a convenient and fair value option for them.

    We offer a range of payment options from buying your tour/package on-line via our web site, paying by credit card or by sending a bank transfer. If you are already in Kota Kinabalu, Sabah then you can visit our Shop at Wisma Sabah to pay by cash or credit card or pay by cash deposit machine into our bank account at any Maybank Branch. Find out more about each payment option below.

    The credit card procedures we follow for RAZER Merchant Services and processing your credit card locally (Card Holder Not Present) are set by our Malaysian Banks as part of having a Business Account with them. These procedures may not be as efficient as Banks in some other countries however we will do our best to make it as easy as possible for you to pay using these methods.

    For currency conversions, you may use the exchange rates on XE.com Universal Currency Converter as an indication. Please note the exchange rates used by each Bank can differ to those on xe.com – this is primarily due to the commission banks build into their exchange rates. If, after foreign currency conversions, you overpay or underpay then we can arrange any payment difference to be sorted once you are in Sabah.

    If you get into any difficulty sending us a payment – please send us an email and we will look into it from our end.

  • Buying via our online store - Stripe.com or Bank Transfer

    Buying tours, trips, dive equipment or clothing via our online store has never been easier. Once you have decided on your purchase and added it to your cart you can proceed to view your cart or head straight to checkout. Our checkout allows you to register to receive future special offers or you can use the guest checkout function. Once you have filled out all the necessary information and checked any dates or availability with our sales office it is time to pay. We offer two methods of payment on the website.

    You can pay by credit or debit cards plus ApplePay and GooglePay using our Stripe.com Payment Gateway. Unfortunately, there is a charge for this that is levied by Stripe.com on to us which we need to pass on as our prices are very low with not much margin. The charge is 3% on the transaction + RM 1.00. As we are in Malaysia 6% SST is applied to this charge as well. Thus if your cart value was RM 100.00 the final bill to your card would be RM 104.24

    The second payment method we offer is direct bank transfer to our Malaysian account or if you are in Malaysia you can use the MayBank Cash Deposit Machines (CDM). Are bank details are as follows:

    • Account name: Borneo Dream Travel & Tours Sdn Bhd (please use our company name in full for the “Beneficiary account name” when sending payment)
    • Company registration number (if requested by your Bank): 788821K
    • Bank Name: Malayan Banking Berhad (or commonly known as ‘Maybank’)
    • Branch Address: Menara Maybank, Floor 8, 100 Jalan Tun Perak, Bukit Bintang, Kuala Lumpur, Malaysia, 50050
    • Account number: 510 143 111 363
    • SWIFT BIC: MBBEMYKL
    • Email for a payment notification: joanne@borneodream.com
  • Processing your Credit Card Locally (Cardholder Not Present) - 2.5% Fee

    To process your credit card locally we will need you to send copies of the following to Borneo Dream:

    • Signed authority form
    • The front of your credit card
    • A copy of your passport

    These copies can be sent to Borneo Dream by email (scanned copies or digital photos) or faxed to us. There will be a 2.5% credit card charge for processing your payment this way (for payments using a Visa or MasterCard credit card). Please note if you pay using an American Express credit card there is a 5% credit card charge.

  • Sending a Payment by SWIFT - International Electronic Bank Transfer

    You can send a SWIFT payment / transfer to our business account based in Sabah, Malaysia.

    Please note all bank charges for payments to Borneo Dream must be borne by the customer. You will need to send an equivalent amount that, when it is credited to our account, is the same as the invoiced amount (in RM, Malaysian Ringgits).

    Our bank account details are as follows:-

    • Account name: Borneo Dream Travel & Tours Sdn Bhd (please use our company name in full for the “Beneficiary account name” when sending payment)
    • Company registration number (if requested by your Bank): 788821K
    • Bank Name: Malayan Banking Berhad (or commonly known as ‘Maybank’)
    • Branch Address: Menara Maybank, Floor 8, 100 Jalan Tun Perak, Bukit Bintang, Kuala Lumpur, Malaysia, 50050
    • Account number: 510 143 111 363
    • SWIFT BIC: MBBEMYKL
    • Email for a payment notification: joanne@borneodream.com

    When you send a bank transfer to us we need you to do the following:-

    • Put your surname and invoice number in the reference field in order for us to process the payment.
    • Please confirm by email when you have sent a payment (deposit or full payment) to us. Email the Dream Team with your surname, invoice number and total amount paid. If you get a payment completion reference number then please include it.
  • Sending Bank Transfer from a Malaysian Bank Account

    For those with a Malaysian Bank Account you can choose to send on-line bank transfer to our Maybank Account (see Bank account details above). Please email a transfer confirmation slip to joanne@borneodream.com once payment has been sent.

  • Already in Kota Kinabalu, Sabah?

    If you are already in Kota Kinabalu, alongside buying on-line via our web site, you can choose between the following payment options too:

    Come and visit our Sales Office located in central Kota Kinabalu at G27 Wisma Sabah, Jalan Tun Fuad Stephen (09:00 – 18:00, Mon-Sat). You can pay by cash or by VISA / Mastercard credit card (2% credit card fee).

    Visit a Maybank outlet to pay cash in via the cash deposit machine. We then need you to take a photo of the deposit receipt with your phone and email it to us at info@borneodream.com. Our account number is as follows:

    • Account name: Borneo Dream Travel & Tours Sdn Bhd
    • Maybank Account number: 510 143 111 363
  • Shopping Cart
    Scroll to Top