Sending a payment | Safe and secure with Borneo Dream

We offer a range of payment methods for sending payment to Borneo Dream – various credit card payment options plus bank transfers. We hope that our customers will find at least one of these payment methods to be a convenient and fair value option for them.

We offer a range of payment options from buying your tour/package online via our website, paying by credit card or by sending a bank transfer. If you are already in Kota Kinabalu, Sabah then you can visit our Shop at Plaza Tanjung Aru to pay by cash or credit card or pay by cash deposit machine into our bank account at any Maybank Branch. Find out more about each payment option below.

If you get into any difficulty sending us a payment – please send us an email and we will look into it from our end.

Buying tours, trips, dive equipment or clothing via our online store has never been easier. Once you have decided on your purchase and added it to your cart you can proceed to view your cart or head straight to checkout. Our checkout allows you to register to receive future special offers or you can use the guest checkout function. Once you have filled out all the necessary information and checked any dates or availability with our sales office it is time to pay. We offer two methods of payment on the website.

You can pay by credit or debit cards plus ApplePay and GooglePay using our Stripe.com Payment Gateway. Unfortunately, there is a charge for this that is levied by Stripe.com on to us. The charge is 3% on the transaction + RM 1.00. As we are in Malaysia 6% SST is also applied to this charge as well.

What does this mean for you? We will not be passing on the charge to you but should we have to refund you or you request a refund and you paid by Stripe.com Then we will refund the amount paid less the Stripe.com charges as we do not get them back even if we refund a payment. Example – If you had paid RM 100.00 by Stripe.com we would refund you only RM 95.76 (Original amount less 3% + RM 1.00 x 6% SST).

The second payment method we offer is direct bank transfer to our Malaysian account or if you are in Malaysia you can use the Maybank Cash Deposit Machines (CDM). Our bank details are as follows:

• Account name: Borneo Dream Travel & Tours Sdn Bhd (please use our company name in full for the “Beneficiary account name” when sending payment)
• Company registration number (if requested by your Bank): 788821K
• Bank Name: Malayan Banking Berhad (or commonly known as ‘Maybank’)
• Branch Address: Menara Maybank, Floor 8, 100 Jalan Tun Perak, Bukit Bintang, Kuala Lumpur, Malaysia, 50050
• Account number: 510 143 111 363
• SWIFT BIC: MBBEMYKL
• Email for a payment notification: joanne@borneodream.com

You can send a SWIFT payment/transfer to our business account based in Sabah, Malaysia.

Please note all bank charges for payments to Borneo Dream must be borne by the customer. You will need to send an equivalent amount that, when it is credited to our account, is the same as the invoiced amount or the amount we requested. Our account can only accept Malaysian Ringgit. If you send another currency such as US Dollar then this can delay the process and cause more bank and currency charges which will need to be borne by you.

Our bank account details are as follows:-

• Account name: Borneo Dream Travel & Tours Sdn Bhd (please use our company name in full for the “Beneficiary account name” when sending payment)
• Company registration number (if requested by your Bank): 788821K
• Bank Name: Malayan Banking Berhad (or commonly known as ‘Maybank‘)
• Branch Address: Menara Maybank, Floor 8, 100 Jalan Tun Perak, Bukit Bintang, Kuala Lumpur, Malaysia, 50050
• Account number: 510 143 111 363
• SWIFT BIC: MBBEMYKL
• Email for a payment notification: joanne@borneodream.com

When you send a bank transfer to us we need you to do the following:-

• Put your surname and/or invoice number in the reference field in order for us to process the payment.
• Please confirm by email when you have sent a payment (deposit or full payment) to us. Email the Dream Team with your surname, invoice number and total amount paid. If you get a payment completion reference number then please include it.

For those with a Malaysian Bank Account, you can choose to send an online bank transfer to our Maybank Account (Account name is Borneo Dream Travel & Tours Sdn Bhd and our account number is 510 143 111 363). Please email a copy of the transfer confirmation slip to joanne@borneodream.com once payment has been sent.

If you are already in Kota Kinabalu, alongside buying online via our website, you can choose between the following payment options too:

Come and visit our Sales Office located in Kota Kinabalu at F-G-1 Plaza Tanjung Aru, Jalan Mat Salleh (09:00 – 18:00, Mon-Sat). You can pay by cash or by VISA/Mastercard credit card.

Visit a Maybank outlet to pay cash in via the cash deposit machine. We then need you to take a photo of the deposit receipt with your phone and email it to us at info@borneodream.com. Our account number is as follows:

• Account name: Borneo Dream Travel & Tours Sdn Bhd
• Maybank Account number: 510 143 111 363

On rare occasions we find that online orders have been paid for multiple times. This due to caching or browser issues of the device you are using. More often than not it is a mobile device causing it due to poor or slow network connection. As a result we end up with multiple transactions for the same order. If you feel your payment was successful please do not pay again, please contact us and let us check your payment status.

Overpayment and multiple payments will be refunded but we can not refund the Stripe.com/Bank Charges as we do not receive these back on refund requests. The charges are approximately 3% + RM 1.00 + 6% SST – So on RM 100.00 this is approximately RM 4.24 of Stripe.com charges.