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Promotion | Shangri-La’s Rasa Ria Resort & Spa | Dive & Snorkel

RM4361

Stay & Dive Promotional Packages!! Stay at Asia’s famous Shangri-La’s Rasa Ria Resort & Spa in Kota Kinabalu, Malaysia and enjoy some amazing sea based activities with Borneo Dream. Choose from PADI Discover Scuba Diving combined with Guided Snorkelling, Leisure diving for certified divers (6 dives) or learning to dive with a PADI Open Water Diver Course. The price mentioned is for 2 persons doing the same activity staying in the same room. For inclusions and exclusions please see below.

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Promotional Offer at the Shangri-La’s Rasa Ria Resort | Scuba Diving and Snorkelling Packages

We would like to offer you a choice of three (3) distinctly different scuba diving packages whilst staying at a fabulous resort – Shangri-La’s Rasa Ria Resort & Spa – and all at a special promotional package price! The packages are aimed at both those who can already scuba dive, those wanting to have a go or even learn to scuba dive. You can find the outlined itinerary for each package below.

All the packages include such things as breakfast, lunch on diving days, airport return transfers and return transfers from the resort to the jetty on the day of your water activities. We offer you four types of rooms to choose from but all of them are smashing!

  • Garden Wing Deluxe Room
  • Garden Wing Deluxe Sea View Room
  • Ocean Wing Junior Suite Garden View Room
  • Ocean Wing Junior Suite Sea View Room

Full details on the Shangri-La’s Rasa Ria Resort & Spa can be found by clicking here.

4D3N PADI Discover Scuba Diving + Guided Snorkelling

You will stay 3 nights in the resort with a choice of rooms. Your 2 days with us will be spent taking part in a PADI Discover Scuba Diving and Guided Snorkelling Tours. These activities are open to all those fit and healthy and able to swim. The PADI Discover Scuba diving Experience is a great way to try scuba diving before committing to a full-on learn to dive program. The guided snorkelling program is in small groups to a maximum ratio of 6 people to 1 PADI Professional. You will be provided with a mask, snorkel, fins, wetsuit and life jacket if required then taken on 3 snorkelling session to 3 different coral reef sites.

Day 1 – Time to travel to the Shangri-La’s Rasa Ria Resort & Spa.

Transfer from Kota Kinabalu International Airport (KKIA) to Shangri-La’s Rasa Ria Resort (RRR).

Day 2 – Underwater action day.

Transfer from RRR to Jesselton Point Jetty (JP) in central Kota Kinabalu (KK). Join our crew and take part in a PADI Discover Scuba Diving Experience – 2 Dives. Transfer from JP back to RRR.

Day 3 – A gentle day with some guided snorkelling.

Transfer from RRR to JP in central KK. Join our crew and take part in a Guided Snorkelling Experience – 3 Sites. Transfer from JP back to RRR.

Day 4 – Time to leave the Rasa Ria.

Transfer from RRR to KKIA.

Shangri-La's Rasa Ria Resort & Spa | Dive and Stay Packages

4D3N Leisure Diving for Certified Divers – 6 Dives

You will stay 3 nights in the resort with a choice of rooms. Your 2 days with us will be spent Leisure Diving and completing 6 dives over 2 days. These activities are open to all those fit and healthy and are able to demonstrate they are a qualified diver. Please make sure you bring your qualification card or logbook with you. We include full equipment on all our scuba diving related activities.

Day 1 – Are you ready for your adventure?

Transfer from Kota Kinabalu International Airport (KKIA) to Shangri-La’s Rasa Ria Resort (RRR).

Day 2 – Let’s go scuba diving!

Transfer from RRR to Jesselton Point Jetty (JP) in central Kota Kinabalu (KK). Join our crew and take part in Leisure Diving activity completing 3 Dives. Transfer from JP back to RRR.

Day 3 – Time to find Nemo.

Transfer from RRR to JP in central KK. Join our crew and take part in Leisure Diving activity completing 3 Dives. Transfer from JP back to RRR.

Day 4 – Well, your stay is finished, see you again soon.

Transfer from RRR to KKIA.

5D4N Learn to Dive | PADI Open Water Diver Course

You will stay 4 nights in the resort with a choice of rooms. Your 3 days with us will be spent learning to dive with a PADI Open Water Diver Course. This activity is open to all those aged 10 years and above, fit and healthy and able to swim.

Day 1 – Transfer to the Shangri-La’s Rasa Ria Resort & Spa.

Transfer from Kota Kinabalu International Airport (KKIA) to Shangri-La’s Rasa Ria Resort (RRR).

Day 2 – First day of your learn to dive course, enjoy.

Transfer from RRR to Jesselton Point Jetty (JP) in central Kota Kinabalu (KK). Join our crew and take part in a PADI Open Water Diver Course. Transfer from JP back to RRR.

Day 3 – You are almost there.

Transfer from RRR to JP in central KK. Join our crew and take part in a PADI Open Water Diver Course. Transfer from JP back to RRR.

Day 4 – Your final day of the PADI Open Water Diver Course.

Transfer from RRR to JP in central KK. Join our crew and take part in a PADI Open Water Diver Course. Transfer from JP back to RRR.

Day 4 – Time to say goodbye to the Shangri-La’s Rasa Ria Resort & Spa.

Transfer from RRR to KKIA.

Shangri-La's Rasa Ria Resort & Spa | Naan Restaurant

Book me in! | Firstly let’s go through some simple rules:-

1. The promotional packages can only be booked at certain times of the year, please see below, and are subject to availability:

High Season
1st July till 14th July 2019

Low Season
26th August till 28th September 2019
6th October till 22nd December 2019
3rd January till 23rd January 2020
3rd February till 31st March 2020

2. Your booking must be made within a booking period:

The booking must be booked before 23rd December 2019 and is valid for new bookings only.

3. No bookings can be made at these times:

15th July till 25th August 2019
29th September till 5th October 2019
23rd December till 2nd January 2020
24th January till 2nd February 2020

4. All airport transfers are based upon them being completed between 06:00 to 18:00

5. Lead booking person must be on a EU or UK Passport holder. If not then contact us and let us make an enquiry for you to see what can be done.

6. These promotional packages can only be bought on-line via our on-line Shop – just click the button above to buy!

For full details on our products mentioned above please follow the associated links. If you have any questions or wish to check availability please contact us.

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Best Snorkeling in Kota Kinabalu, Sabah

  • Which is the best island for snorkeling in Sabah?

    In terms of ease of access and affordability, the best islands for snorkelling at in Sabah are located within Tunku Abdul Rahman Marine Park. The Marine Park which is located in front of Kota Kinabalu is home to five islands – Sapi, Gaya, Mamutik, Manukan and Sulug – and each of them is fringed by coral reefs. The three islands with beaches open to the public offer snorkeling from the beach in a cordoned-off area, although the best snorkeling in the Marine Park is to be had from a boat along with coral reef sites away from the busy beaches.

    For that perfect island getaway experience, you should check out Lankayan Island located in the Sulu Sea accessible via Sandakan on the east coast of Sabah. Lankayan offers world-class snorkeling right from the shore and with just one Resort located on the island, you will feel like you have the white sandy beach and fringing coral reefs almost to yourself. The shallow waters are typically beautifully clear offering easy sightings of turtles, rays, and a range of tropical fish life from the beach.

    The dream for non-divers visiting Sabah is to go snorkeling at world-famous Sipadan. However this it not that easy to do as only a selection of Resorts / Operators will allocate Sipadan permits to snorkelers (most allocate them to diving guests only). One Resort who takes snorkelers to Sipadan is Mataking Reef Island Resort (subject to permit allocation).

  • What is the best time to snorkel in Malaysia?

    Malaysia is split across two landmasses, Penisular Malaysia and Malaysian Borneo (Sabah and Sarawak), and the best season for snorkeling differs across these locations. 

    Peninsular Malaysia has an annual monsoon season (from April to October in the southwest, and October to February in the northeast) so you’d avoid these times if snorkeling is on your ‘to-do list’ for your holiday. 

    Sabah, Northern Borneo is known as the ‘Land Below the Wind’ a phrase used by seafarers in the past to describe all the lands located below the typhoon belt, so free from climatic disturbances and typhoons. This makes Sabah a 365 days a year location for holidays with snorkeling offered all year round, albeit the months at the start of the Dry Season (April – June) usually offer the calmest, driest weather perfect for snorkeling.

  • Will we still go snorkeling if it is raining?

    The quick answer is “yes”. Sabah has a tropical climate and as part of this, we will typically have some tropical rain later in the day on most days. This rain is warm, often a welcome relief and for most activities does not stop play. Specifically for our snorkeling activities from Kota Kinabalu:-

    • It is still safe to snorkel when it’s raining.
    • You won’t get cold if it rains as the sea temperature, for most of the year, is a toasty 28C – 30C. We also provide all our snorkeling customers with 3mm tropical wet suits for thermal protection.
    • The tropical marine life will still be there to see as you enjoy your snorkeling activity.

    Whilst Sabah’s tropical climate means there’s a good chance it will rain at some point during your holiday, it’s this climate that also supports the rainforest, and it’s inhabitants, found here. Most days in Sabah, especially during the Dry Season, start off with blue sky, sunshine and a calm breeze with a chance of rain typically later in the day, evening or night time. As long as you come on holiday prepared for a hot, humid and sometimes wet tropical climate you will have a great time!

  • Kota Kinabalu Diving

  • Where can I dive in Borneo?

    In Borneo most of the scuba diving locations are to be found in Sabah, northern Borneo. Sabah is home to a range of popular diving locations including the following:-

    • For World famous dive locations choose Sipadan or Layang Layang. Both offer diving along drop offs, sightings of pelagics and regularly feature in the top diving locations in the World.
    • Muck diving at Mabul – Mabul may not have the stunning reef diving offered by neighbouring Sipadan, but it is compensated by offering some really cool muck diving being home a wide variety of unusual critters including nudibranchs, mandarinfish, frogfish and lots more.
    • The most accessible diving is offered at Tunku Abdul Rahman Marine Park – the Marine Park is easy to visit from Kota Kinabalu and offers calm, sheltered coral reef dive sites suitable for beginners as well as offering chilled out diving for more experienced divers.
    • For idyllic island resort diving check out Lankayan Island or Pulau Mataking. Both have just one Resort located offering a secluded stay, white sand beaches and diving along the reefs fringing the island. 

    If you are into wreck diving then check out the wrecks located in the waters near Labuan – the American Wreck, Australian Wreck, Cement Wreck and the Blue Water Wreck. Dive Centre(s) in Brunei typically offer diving trips to the wrecks.

  • Where can I see whale sharks in Borneo?

    The whale shark is considered the largest fish in the world and is often on the bucket list of divers for their dream sightings on a dive. The whale shark inhabits tropical and warm-temperate seas and we are lucky to have a Whale Shark migration season on the west and east coast of Sabah, Borneo although possible sightings are quite small in number. If you don’t get to see a Whale Shark during your holiday to Borneo, don’t worry. The tropical waters off Sabah are located in the Coral Triangle making them home to an amazing variety of marine life waiting to be seen. The following are locations in Sabah offer the chance to see Whale Sharks during the Whale Shark migration season (if luck is on your side):-

    Tunku Abdul Rahman Marine Park, Kota Kinabalu

    Whale sharks come to feed on the plankton during the cooler months typically between November and February. Most years we have had a handful of Whale Shark sightings during a Borneo Dream snorkeling and scuba diving trip within the Marine Park.

    Lankayan Island, accessible by boat via Sandakan

    Whale shark sightings on Lankayan Island off the east coast of Sabah, Borneo are far from guaranteed. The whale shark season runs from March-May, when the sharks are migrating through the Sulu Sea, often passing close to the island to feed near the drop-offs.

    Layang Layang, accessible by flight via Kota Kinabalu

    Layang Layang is an atoll located 300 kilometres north-west of Kota Kinabalu. The island offers world-class diving along its drop-offs with regular sightings of pelagics in its waters. The diving season at Layang Layan is from

    March to August and divers, of they are lucky, may also encounter whale sharks during their migration season.

    For guaranteed sightings of Whale Sharks, we recommend you visit more famous locations in the world-renowned for Whale Shark sightings such as Ningaloo Reef in Australia. Find out more about the distribution of Whale Sharks.

  • Will we still go diving if it is raining?

    The quick answer is “yes”. Sabah has a tropical climate and as part of this, we will typically have some tropical rain later in the day on most days. This rain is warm, often a welcome relief and for most activities does not stop play. Specifically for our scuba diving and snorkeling activities from Kota Kinabalu:-

    • It is still safe to snorkel and dive when it’s raining.
    • You won’t get cold if it rains as the sea temperature, for most of the year, is a toasty 28C – 30C. We also provide all our divers and snorkeling customers with 3mm tropical wet suits for thermal protection.
    • The tropical marine life will still be there to see as you enjoy your scuba diving or snorkeling activity.

    Whilst Sabah’s tropical climate means there’s a good chance it will rain at some point during your holiday, it’s this climate that also supports the rainforest, and it’s inhabitants, found here. Most days in Sabah, especially during the Dry Season, start off with blue sky, sunshine and a calm breeze with a chance of rain typically later in the day, evening or night time. As long as you come on holiday prepared for a hot, humid and sometimes wet tropical climate you will have a great time! Find to more about Sabah, and Sabah’s climate, on Sabah Tourism’s web site.

  • General frequently asked questions

  • What is Borneo known for?

    Borneo is the third-largest island in the World and is known for a range of things that help make it a special place to visit, and on the bucket list for many travellers. From it’s an amazing range of wildlife including the Bornean Orangutan, it’s ancient rainforests (some of the oldest in the World), world-class diving at Sipadan through to the highest peak in South East Asia – Mount Kinabalu. Borneo is one of the most biodiverse places on the planet, being home to an estimated 15,000 different plant species including the World’s largest flower – the Rafflesia. Borneo is also famous for its rich culture and is home to > 200 tribes each with their own traditions, dialect, dishes, type of home they live in etc. The most famous tribe from Borneo are the headhunters (Murut tribe). 

  • Is Sabah a country?

    Sabah is a state of Malaysia located in northern Borneo. Borneo is home to four political regions: Kalimantan belongs to Indonesia, Sabah and Sarawak are part of Malaysia (often referred to as Malaysian Borneo), and the sultanate of Brunei.

  • Can you fly direct to Borneo?

    To fly to Sabah, Borneo you need to fly to one of three airports – Kota Kinabalu airport (BKI) the main gateway to Sabah, Sandakan airport (SDK) on the east coast and Tawau airport (TWU) on the south coast. Which airport you fly in to/out of depends upon your itinerary and your flight route to Sabah. There are currently direct flights to an airport in Sabah from a range of airports in South East Asia with most direct routes being via Kuala Lumpur, Singapore or Hong Kong. More recently you can fly direct to Kota Kinabalu (BKI) from South Korea, certain cities in China, Taiwan, Japan and the Philippines. For other parts of Borneo, you can fly to Sarawak’s Kuching airport and Brunei’s Bandar Seri Begawan airport.

  • What language is spoken in Sabah, Borneo?

    Bahasa Malaysia (Malay) is the official language spoken in Sabah. Other widely spoken languages include a range of Chinese dialects (such as Mandarin), Tamil and English. All the indigenous tribes also speak their own language – in Sabah the indigenous people speak Dusun and Kadazan, Bajau, Murut, Lun, Bruneian, Rungus, Bisaya, Iranun, Bawang, Sungai, Suluk, and Sama. For travellers visiting Sabah, you will find English is fairly widely spoken and understood in most areas you would visit, although if you tried to speak a few words in Malay it would go down a treat.

  • Which currency is used in Sabah?

    The Malaysian Ringgit is the currency of Malaysia. The currency code for Ringgit is MYR and the currency symbol is RM. We will quote all our prices using RM.

  • Is Malaysian Borneo expensive?

    Borneo may not be as cheap as some other countries in South East Asia, however, you can still have an affordable holiday here and experience some of the best Sabah has to offer. There are activities and accommodation for those on a budget, as well as more luxurious options for those wanting the 5* experience. The same goes for eating out you can eat very cheaply at a local cafe or food court, or you can choose to eat in a more expensive restaurant catering for the tourists coming here. Sabah, Borneo can be as cheap or as expensive as you want to make it means it is still a travel destination most can consider visiting.

  • Is it safe to go to Sabah?

    Sabah in general is a safe place to visit. There were over 4 million visitors to Sabah in 2019 and the vast majority of these visitors enjoyed trips to Sabah without incident.

    In recent years Sabah has put in place enforced security practices, via ESSCOM, to ensure Sabah remains a safe location to visit – these are focused on the south of Sabah (Semporna area) and the islands off the south and east coast of Sabah including those located near Sipadan. You can read the latest Travel Advice from Sabah Tourism.

    At Borneo Dream, we put our customer’s safety first. We ensure a safe environment is offered to our customers during their holiday in Sabah – whether it be suggesting restaurants to our customers, visiting the Kinabatangan River, white water rafting along Padas Gorge through to trekking in the jungle. We still suggest our customers take extra care if they go off exploring independently – this is the same for most other safe countries you could visit in the world.

    We do recommend you also read your country’s FCO Travel Advice for Sabah (Malaysia). You can also email the Borneo Dream Team with any questions or concerns you may have about visiting a specific location in Sabah and we’ll provide honestly informed feedback.

  • Will we still go diving or snorkelling if it is raining?

    The quick answer is “yes”. The longer answer for why rain does not ‘stop play’ when scuba diving or snorkeling in the tropical waters of Sabah:-

    • It is still safe to snorkel and dive when it’s raining.
    • You get wet in the sea when snorkelling or diving, you are not going to get any wetter if it rains.
    • You won’t get cold if it rains as the sea temperature, for most of the year, is a toasty 28C – 30C and even the rain is warm. Nice! We also provide all our divers and snorkelling customers with 3mm tropical wet suits for thermal protection.
    • The marine life doesn’t care if it rains and will still be there to see as you enjoy your scuba diving or snorkelling activity.

  • What will the weather be like when we are on holiday in Sabah / on my trip?

    Sabah has two seasons – The ‘Dry Season’ and the ‘Wet Season’. However, during the whole year we have a fairly constant temperature and humidity level – Sabah has a tropical hot and very humid climate. Most days normally start off with blue sky, sunshine and a calm breeze. Most days throughout the year we have a chance of rain typically later in the day, evening or night time – this is due to clouds building up during the day on the Crocker mountain range which rolls down into Kota Kinabalu normally during afternoon or evening.

    Online weather reports for Sabah will always say there is a chance of rain or thunderstorms every day in Sabah. This is true I that later each day we could get some tropical rain. But no-one can predict accurately what exactly the weather will the next day, the next week or the next month. All we’d say is don’t let weather reports rule what activities you choose to join. As long as you come on holiday prepared for a hot, humid and sometimes wet tropical climate you will have a great time!

    Find to more about Sabah, and Sabah’s climate, on Sabah Bah web site

  • Is it safe to visit Sabah, Malaysian Borneo?

    At Borneo Dream, we put our customer’s safety first. We have been operating in Sabah, Borneo since 2007 and all of our customers have experienced safe, enjoyable holidays. We ensure a safe environment is offered to our customers – whether it be suggesting restaurants to our customers to eat at in Kota Kinabalu, staying at a lodge along the Kinabatangan River, white water rafting along Padas Gorge or staying at an Island Resort. There are a small number of areas we suggest our customers take extra care if they go off exploring independently – this is the same as most other safe countries to visit in the world.

    Sabah itself has put in place enforced security practices over recent years to ensure Sabah remains a safe location to visit – these are focused on the south of Sabah (Semporna area) and the islands off the south and east coast of Sabah including those located near Sipadan. You can read the latest Travel Advice from Sabah Tourism

    We do recommend you also read your country’s FCO Travel Advice for Sabah (Malaysia). You can also email the Borneo Dream Team with any questions or concerns you may have about visiting a specific location in Sabah and we’ll provide honestly informed feedback.

  • Should I take malaria tablets for my Borneo holiday?

    Borneo typically as a whole is classified as a ‘high risk’ area for malaria. In reality, there will be areas in Borneo that are higher risk – like inner rainforests and rural areas – and areas in Borneo that are a lower risk which typically includes most of the places tourists visit in Sabah e.g. Kota Kinabalu, Kinabatangan Wildlife Sanctuary etc. We would always recommend you seek your Doctors advice on what medical precautions you should take when coming on holiday to Sabah, Borneo. It then comes down to the level of risk you want to take when coming on holiday regarding your health.

  • Can I book when we arrive in Kota Kinabalu?

    You can choose to wait until you arrive in Kota Kinabalu to book your trips. However, we’d always recommend you book your tours in advance if you are travelling to Sabah during a peak period, joining a specific tour really matters to you or you have limited time in Sabah (so little flexibility to join a tour on other dates).

    All the trips/packages we arrange for our customers in Sabah will be subject to availability. Some tours do tend to get fully booked in advance throughout the year as there is limited capacity and they are very popular e.g. Turtle Island, Resorts near Sipadan and climbing Mount Kinabalu. During peak periods in Sabah other tours/activities can also get fully booked e.g. Kinabatangan River packages and our own diving and snorkeling trips.

  • Which currency is used in Sabah, Borneo? What is the difference between MYR and RM?

    The Malaysian Ringgit is the currency of Malaysia. The currency code for Ringgit is MYR and the currency symbol is RM. We will quote all our prices using RM.

  • Can you look after my child/children while I join an activity?

    We help many families come on holiday to Borneo and organise tours that the full family can enjoy together. During activities, our guides and PADI Professionals are there to provide advice, tuition and supervise the activities they are running. We do not employ qualified childminders. As a parent, you are responsible for the child or children in your care and are required to supervise and be with them during all activities. This is for your child’s safety and protection, as well as helping you enjoy your time together as a family.

  • Best time to go to Borneo to see Orangutans?

    During the period of March to October is the best time to visit Borneo and see the Orangutans. This is when the weather is at its hottest but more importantly driest. The daily air temperatures range from 27°C to 32°C with humidity hitting 80% often. Orangutans can be sited at Sepilok Orangutan Rehabilitation Centre or on one of our many Kinabatangan River cruises.

  • What is the weather like in Borneo?

    Borneo is a tropical destination located approximately 6 degrees north of the equator. Let’s look at three destinations located in Sabah. Sabah is the northern Malaysian State of Borneo. On the west coast of Sabah is it’s capital Kota Kinabalu and on the east coast, we have Sandakan they are approximately 180Km apart. 125Km South of Sandakan is Danum Valley.

    Kota Kinabalu – The rainfall of 85 to 317mm per month with the wetest months being September till January. Temperatures are prerty steady at 31°C to 32°C.

    Sandakan – The rainfall of 120 to 450mm per month with the wetest months being August till February. Temperatures are prerty steady at 29°C to 33°C.

    Danum Valley – The rainfall of 165 to 220mm per month with the wetest months being October till January. Temperatures are prerty steady at 27°C to 29°C.

  • Terms & Conditions

  • Making a booking

    Please provide all information requested to help us manage your reservation and booking as quickly as possible. Please book as early as possible to avoid disappointment. Late bookings, less than thirty (30) days from your arrival date, will be accepted subject to availability. All late booking requests must be accompanied by full payment.

  • Our Prices

    All of our prices are quoted in RM (Ringgit Malaysia). Our quotes are valid for 30 days from date of issue. Our prices include current taxes as follows – 0% Sales & Service Tax as applicable from 6th May 2019.

  • Paying for your holiday

    • A 30% non-refundable deposit of the total booking cost is required to confirm your reservation.
    • Full payment is required 30 days before arrival. Failing to do this could result in the cancellation of your reservation.
    • There are a few ways to send us a payment – send a SWIFT Payment (Electronic International Bank Transfer), pay via MOLpay/NBePay (credit card), pay via PayPal or we can process your credit card locally (VISA, Mastercard, AMEX):
      • Our PayPal (paypal@borneodream.com) Account will only accept payments in GBP or USD.
      • SWIFT Payments can only be sent in MYR, GBP or USD.
      • All bank charges, credit card charges & PayPal charges for payments to Borneo Dream are to be borne by the customer.
    • Please note that some of the trips we arrange with Suppliers work to different payment terms (for example, for Mount Kinabalu trips full payment is required within 5 working days of making a reservation). Were this is the case we will advise you at the reservation and booking stage.

  • If you need to cancel your booking at the last minute

    For courses, trips and packages provided by Borneo Dream (Borneo Dream scuba diving and snorkeling trips and courses only) the following cancellation policy will apply:

    • If you cancel > 30 days from date of your trip/course/experience, we will charge the 30% non-refundable deposit (for the total package cost).
    • If you cancel between 15 – 30 days from date of your trip/course/experience, we will charge 50% the total package cost.
    • If you cancel within 14 – 7 days or less from the date of your trip/course/experience, we will charge 75% of the total package cost.
    • If you cancel within 6 days or less from the date of your trip/course/experience, we will charge 100% of the total package cost
    • If you fail to turn up for a trip (“no show”) you will still be charged the full package cost.
    • We will not refund in respect of any unused services (or part) included in a package.

    Our chosen Suppliers for land trips, Sabah diving packages, transport and room bookings will charge late cancellation fees in line with their own cancellation policy, and depending on the circumstances. The cancellation fees charged by them will be charged to you by Borneo Dream.

    For Mount Kinabalu trip bookings (climbing Mount Kinabalu) 30% of the upfront full payment is a ‘non-refundable deposit’. The remaining 70% is fully refundable should you cancel the booking more than 60 days before the trip date.

    Please note for Turtle Island bookings that Turtle Island Resort charges an extra fixed cancellation fee for cancellations. This fee is over and above what has been paid for the trip. This means if you cancel a booking at Turtle Island they will charge an extra amount which you will need to pay. We recommend you only book Turtle Island Resort if you are 100% certain you will go on the trip (including after checking your country’s FCO Travel Advice for Islands off the east coast of Sabah).

    For the 4D3N Mount Trusmadi trip and the Danum Valley Field Center Tour the cancellation policy is as follows:-

    • 90 – 46 days prior to arrival a 25% cancellation fee will apply
    • 45 – 22 days prior to arrival a 50% cancellation fee will apply
    • 21 – 0 days prior to arrival a 100% cancellation fee will apply

    No partial or full refunds will be given for an uncompleted PADI course, diving or snorkelling trip with Borneo Dream. If you decide during your course/trip you do not want to continue we will offer you our ‘Unguided Snorkeling Trip’ as an alternative for the remaining part of your course/trip.

    What happens if we need to change your booking:

    • Although every effort will be made to operate the trips as advertised, Borneo Dream reserves the right (at our sole discretion and without penalty) to make alternative arrangements as it sees fit if caused by poor weather conditions, technical problems to vehicles, flight delay or other circumstances beyond their control necessitate.
    • Where it is in the interest of tour/trip/course members that an itinerary be altered, such alterations may be made without penalty to the company.
    • If a Borneo Dream Tour (snorkelling and/or scuba diving tour run by Borneo Dream) is cancelled prior to the date of departure, due to circumstances beyond our control we will refund all money paid by our booked customers.
    • In the event of one of our suppliers cancelling a tour, we will make every endeavour to ensure full reimbursement but where a supplier has a policy of retaining any fees or charges we will have to defer to their policy.

  • Move/Re-schedule your Turtle Island and/or Kinabatangan River Cruise

    If  you wish to re-schedule/move your adventure we will need your new dates ASAP. The dates must be in the same calendar year as the original trip. Subject to availability you will be charged RM 250.00 as a ‘Change of Booking Fee’ plus any other costs due to price increases, supplier cancellation charges or seasonal variations. This can only be done once.

  • Our liability

    We act as an agent for airline, hotel, ‘Explore Tours’ and in some cases, transport companies assume no liability in connection with their services. Borneo Dream will not be responsible for any act, omission, error or any injury, delay, irregularity, government regulations, theft or strikes over which it has no control.

  • Diving and Conservation Permit

    Like with all great Natural Marine Parks around the globe such as the Ras Mohammed Marine Park in Egypt, The Cayman Islands, Maldives etc., the Local Governments and Authorities impose local Permit charges to all guest and visitors alike. Here in Sabah, Malaysian Borneo we have several marine parks of this type, such as Tunku Abdul Rahman Marine Park (TARP) just outside Kota Kinabalu (KK), one near Pulau Tiga, Turtle Islands Park and Pulau Sipadan to name but a few.

    The following charges will apply to all our guests and will either be collected in advance or on the day of the activity:-

    • Go Ashore (Known as the Marine Park Conservation Fee) – On any of the islands in the Tunku Abdul Rahman Marine Park (TARP), Pulau Tiga and Turtle Islands Park it is RM 1 for Malaysians below 18 years and RM 3 for those older. For Non-Malaysians RM 6 for below 18 years and RM 10 for those older. This is per person per day.
    • Scuba Diving (Known as the Diving Permit) – Within the Tunku Abdul Rahman Marine Park (TARP), Pulau Tiga and Turtle Islands Park is RM 20.00 for Malaysians and RM 50.00 for Non-Malaysians. This is per diver per day.
    • Scuba Diving Courses – Within the Tunku Abdul Rahman Marine Park (TARP), Pulau Tiga and Turtle Islands Park is MYR 20.00 for Malaysians and MYR 50.00 for Non-Malaysians. This is per diver for the duration of the course.

    If another operator says that he has included the Marine Park fees, I would ask you to request a valid “Sabah Parks” receipt on office Sabah Parks paper.

  • Sending a Payment

  • Overview

    We offer a range of payment methods for sending payment to Borneo Dream – various credit card payment options plus bank transfer. We hope that our customers will find at least one of these payment methods to be a convenient and fair value option for them.

    We offer a range of payment options from buying your tour/package on-line via our web site, paying by credit card or by sending a bank transfer. If you are already in Kota Kinabalu, Sabah then you can visit our Shop at Wisma Sabah to pay by cash or credit card or pay by cash deposit machine into our bank account at any Maybank Branch. Find out more about each payment option below.

    The credit card procedures we follow for RAZER Merchant Services and processing your credit card locally (Card Holder Not Present) are set by our Malaysian Banks as part of having a Business Account with them. These procedures may not be as efficient as Banks in some other countries however we will do our best to make it as easy as possible for you to pay using these methods.

    For currency conversions, you may use the exchange rates on XE.com Universal Currency Converter as an indication. Please note the exchange rates used by each Bank can differ to those on xe.com – this is primarily due to the commission banks build into their exchange rates. If, after foreign currency conversions, you overpay or underpay then we can arrange any payment difference to be sorted once you are in Sabah.

    If you get into any difficulty sending us a payment – please send us an email and we will look into it from our end.

  • Buying via our online store - Stripe.com or Bank Transfer

    Buying tours, trips, dive equipment or clothing via our online store has never been easier. Once you have decided on your purchase and added it to your cart you can proceed to view your cart or head straight to checkout. Our checkout allows you to register to receive future special offers or you can use the guest checkout function. Once you have filled out all the necessary information and checked any dates or availability with our sales office it is time to pay. We offer two methods of payment on the website.

    You can pay by credit or debit cards plus ApplePay and GooglePay using our Stripe.com Payment Gateway. Unfortunately, there is a charge for this that is levied by Stripe.com on to us which we need to pass on as our prices are very low with not much margin. The charge is 3% on the transaction + RM 1.00. As we are in Malaysia 6% SST is applied to this charge as well. Thus if your cart value was RM 100.00 the final bill to your card would be RM 104.24

    The second payment method we offer is direct bank transfer to our Malaysian account or if you are in Malaysia you can use the MayBank Cash Deposit Machines (CDM). Are bank details are as follows:

    • Account name: Borneo Dream Travel & Tours Sdn Bhd (please use our company name in full for the “Beneficiary account name” when sending payment)
    • Company registration number (if requested by your Bank): 788821K
    • Bank Name: Malayan Banking Berhad (or commonly known as ‘Maybank’)
    • Branch Address: Menara Maybank, Floor 8, 100 Jalan Tun Perak, Bukit Bintang, Kuala Lumpur, Malaysia, 50050
    • Account number: 510 143 111 363
    • SWIFT BIC: MBBEMYKL
    • Email for a payment notification: joanne@borneodream.com

  • Processing your Credit Card Locally (Cardholder Not Present) - 2.5% Fee

    To process your credit card locally we will need you to send copies of the following to Borneo Dream:

    • Signed authority form
    • The front of your credit card
    • A copy of your passport

    These copies can be sent to Borneo Dream by email (scanned copies or digital photos) or faxed to us. There will be a 2.5% credit card charge for processing your payment this way (for payments using a Visa or MasterCard credit card). Please note if you pay using an American Express credit card there is a 5% credit card charge.

  • Sending a Payment by SWIFT - International Electronic Bank Transfer

    You can send a SWIFT payment / transfer to our business account based in Sabah, Malaysia.

    Please note all bank charges for payments to Borneo Dream must be borne by the customer. You will need to send an equivalent amount that, when it is credited to our account, is the same as the invoiced amount (in RM, Malaysian Ringgits).

    Our bank account details are as follows:-

    • Account name: Borneo Dream Travel & Tours Sdn Bhd (please use our company name in full for the “Beneficiary account name” when sending payment)
    • Company registration number (if requested by your Bank): 788821K
    • Bank Name: Malayan Banking Berhad (or commonly known as ‘Maybank’)
    • Branch Address: Menara Maybank, Floor 8, 100 Jalan Tun Perak, Bukit Bintang, Kuala Lumpur, Malaysia, 50050
    • Account number: 510 143 111 363
    • SWIFT BIC: MBBEMYKL
    • Email for a payment notification: joanne@borneodream.com

    When you send a bank transfer to us we need you to do the following:-

    • Put your surname and invoice number in the reference field in order for us to process the payment.
    • Please confirm by email when you have sent a payment (deposit or full payment) to us. Email the Dream Team with your surname, invoice number and total amount paid. If you get a payment completion reference number then please include it.

  • Sending Bank Transfer from a Malaysian Bank Account

    For those with a Malaysian Bank Account you can choose to send on-line bank transfer to our Maybank Account (see Bank account details above). Please email a transfer confirmation slip to joanne@borneodream.com once payment has been sent.

  • Already in Kota Kinabalu, Sabah?

    If you are already in Kota Kinabalu, alongside buying on-line via our web site, you can choose between the following payment options too:

    Come and visit our Sales Office located in central Kota Kinabalu at G27 Wisma Sabah, Jalan Tun Fuad Stephen (09:00 – 18:00, Mon-Sat). You can pay by cash or by VISA / Mastercard credit card (2% credit card fee).

    Visit a Maybank outlet to pay cash in via the cash deposit machine. We then need you to take a photo of the deposit receipt with your phone and email it to us at info@borneodream.com. Our account number is as follows:

    • Account name: Borneo Dream Travel & Tours Sdn Bhd
    • Maybank Account number: 510 143 111 363

  • PADI Open Water

  • How much does a PADI Open Water Certification cost in kk?

    The PADI Open Water Diver Course in KK ‘Kota Kinabalu’ is just 3 days with a half-day classroom session. Prices for this amazing underwater adventure start from RM 750.00/Student or USD 185.00/Student. The price includes return transfers from Jesselton Point Jetty in central Kota Kinabalu, full diving equipment, lunch on diving days, PADI materials to keep and of course a professional smile.

  • Can I fail a PADI Open Water Course?

    Fail is not something we at Borneo Dream like to say or use unless we have to. Generally, there is always a reason why someone fails to complete a PADI Open Water Course. It can be as simple as ill-prepared, maybe a very strong fear of water or this is just not for me. Our professional team are there to train and mentor you and guide you in the right direction. We will make every hurdle manageable for you. If you have any concerns about taking part in a PADI Open Water Course then why not contact us in advance.

  • Is Malaysia the cheapest place to take my PADI Open Water?

    There is a very old but correct saying – You get exactly what you pay for. The cost of a PADI Open Water Course in Europe is far higher than it is in Asia. This is to do with the cost of living and peoples potential income levels. The same way a Big Mac is RM 1.00 in Malaysia but 5,00€ in Europe. Looking at prices across Asia I would say Malaysia is near the top in value for money or cheapest price range. Borneo Dream’s prices are not the lowest in our area but our dedication to safety and quality speaks volumes. Take a look at our reviews on TripAdvisor or Google Maps.

  • How deep can I dive with my PADI Open Water Certification?

    If you are 15 years old or older on the date you complete your PADI Open Water Diver Course in Kota Kinabalu you can dive to 18metres in theory. I say this: even if your Lamborgini can go at 200mph should you not first learn to drive slower? Always build up your experience gently in a controlled manner. It tends to make you live longer 🙂

  • Can anyone learn to dive?

    If you can navigate your way across KL airport or through a busy shopping centre, we feel you can learn to dive. 99% Of being able to learn to dive or complete a PADI Open Water Diver Course in Kota Kinabalu is a right positive mental attitude and believing in your own abilities. All we ask is that you are fit and well and have the ability to swim 200 metres in water too deep to stand up in.

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