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Turtle Island & Kinabatangan River | 3 Day | Sabah, Malaysia

(14 customer reviews)

RM1,325.00

This 3D2N Trip brings together three popular wildlife attractions in Sabah – Turtle Island, Kinabatangan River and Sepilok Orangutan Sanctuary. It’s a great value way to maximise your encounters with some of the amazing wildlife who call Borneo home like the Orangutan, Green Turtle, Proboscis Monkey & much more! One of our best selling trips. Turtle Island does get fully booked well in advance so book this trip early to avoid disappointment.

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Turtle Island and the Kinabatangan River – Get Close to Wildlife in Sabah, Borneo

Visiting Turtle Island (also known as Selingan Island) and the Kinabatangan River are two very popular choices during a holiday in Sabah, Borneo. With this 3D2N Turtle Island & Kinabatangan River Cruise Trip we bring together these two amazing locations in one easy to book trip package. During this trip, you enjoy an overnight trip to Selingan Island followed by a night stay at a lodge located along the Kinabatangan River (Nature Lodge Kinabatangan).

Selingan Island is located in Turtle Island Marine Park and is positioned 40km north of Sandakan in the Sulu Sea. The Marine Park is a safe sanctuary for the scarce Green and Hawksbill Turtles. Selingan is the largest island amongst other 3 islands on Turtle Island Park, Sabah, Borneo. At Selingan Island you will have the opportunity to observe turtle landings and a Turtle nesting during your stay (typically happens every night). The Turtle Hatchery will also release hatchlings at dusk as part of their ongoing Turtle conservation programme.

Explore the wonders of Sabah – 3D2N Turtle Island & Kinabatangan River Trip, Sabah, Malaysia

After visiting Turtle Island you will visit on Day 2 a morning feeding session at Sepilok Orangutan Sanctuary before being transferred to the Kinabatangan River to join river cruises in search of some of the amazing wildlife of Sabah. During your visit to the Kinabatangan River, you will join a range of wildlife viewing activities – you will join two river cruises and a night trek. On the last day of your trip, you will also visit Gomantong Cave before being transferred back to Sandakan.

If you want more wildlife encounter opportunities and you are interested in visiting Kinabalu Park too, then choose the 4D3N Kinabalu Park & Kinabatangan River Cruise Trip as a great value choice. Alternatively, if you have an extra day free then choose our 4D3N Turtle Island & Kinabatangan River trip with the chance to enjoy more river cruises along the Kinabatangan River.

Trip Itinerary – 3D2N Turtle Island & Kinabatangan River Trip, Sabah, Malaysia

Day 1 (Meals: L & D)

Pick up arrangements for trips from 1st April 2019:-

9:30hrs – 10:15hrs: You will be collected from your hotel within Sandakan, or at Sandakan Airport or your hotel near Sepilok. Recommended arrival flights at SDK are Air Asia flight AK6490 depart BKI 0845hrs arrive SDK 0935hrs, or Air Asia flight KUL SDK AK5192 arrive at SDK 0910hrs. You will be transferred by minibus/coach to Sandakan Yacht Club for your boat ride to Selingan Turtle Island Park. 10:45hrs: Your boat departs to Turtle Island.

The journey to Turtle Island will take approximately 45 minutes (depending upon sea state). Upon arrival, you will register at the Parks HQ and check into your chalet

12:00hrs: Enjoy lunch at the cafeteria. The rest of the afternoon is free to explore the island, chill out on the beach or go snorkeling in the sea (snorkel gear is available to rent at Turtle Island).

Early evening: You will have dinner at the cafeteria. After dinner, Rangers will call you to observe turtles laying eggs. Watch the Ranger transfer the eggs to the hatchery and enjoy the opportunity to observe the release of baby turtles to the open sea. You will also be called by the Ranger when there is an opportunity to watch a Turtle nesting (laying eggs).

Overnight on Turtle Island in a twin share room (with ensuite shower room and aircon). Click here to see photos of Turtle Island Resort and the accommodation.

Day 2 (Meals: B, L & D)

07:00hrs: Depart Turtle Island on your boat transfer back to Sandakan. After breakfast, proceed to Sepilok Orang Utan Rehabilitation Center.

10:00hrs: Join the morning feeding session at Sepilok Orangutan Sanctuary. The Orangutans feeding time is at 1000 hrs. Orangutan rehabilitation is the primary goal at Sepilok.

11:30hrs – 12:00hrs: After the feeding session at Sepilok, you will go for lunch at a local restaurant in Sepilok area.

13:00hrs: After lunch, you will be transferred to the Kinabatangan Nature Lodge which is located in the Lower Kinabatangan River Sanctuary. The journey will take approximately 2 hours, passing by Kota Kinabatangan town and also oil palm plantations. Once you arrive at Kampung Bilit you will then transfer to Kinabatangan Nature Lodge, just a few minutes by boat transfer across the Kinabatangan River. Welcome drinks will be served upon arrival.

15:00hrs: On arrival at the Lodge you will have a welcome briefing which includes an orientation of the Lodge and the surrounding area. Check into your chalet within the Agamid Wing of Kinabatangan Nature Lodge.

16:00hrs: Join the afternoon river cruise to search for wildlife and bird-life along the Kinabatangan river banks.

18:00hrs: Return to the Lodge to freshen up and then enjoy dinner at the Lodge restaurant in the midst of the Kampung Bilit secondary jungle. As an optional extra during your Turtle Island and Kinabatangan River tour you can choose to join a local dance session which is offered as a 30-minute activity after dinner before you join your night trek. The Lodge team will teach a traditional dance from one of the tribes found in Sabah such as Sumazau (a KadazanDusun dance) or daling daling (a Bajau dance). An opportunity for learning more about Borneo’s rich culture and having a bit of fun!

Afterwards, go for a guided night walk behind the Lodge to enjoy the wilderness and watch sleeping birds and nocturnal creatures of the jungle.

Overnight at the Kinabatangan Nature Lodge in an Agamid Chalet (with twin or double bed, aircon and ensuite Shower Room). Click here to see photos of the accommodation at the Kinabatangan Nature Lodge.

Day 3 (Meals: B)

06:00hrs: Join an early morning Kinabatangan River cruise to see more birds and wildlife.

07:45hrs: Return to the lodge for breakfast. After breakfast, you will check out of your Chalet.

09:15hrs: You will be transferred to Gomantong Caves, the largest limestone hill and the most important source of edible bird nests in Sabah.

~10:30hrs: Continue your journey back to Sandakan and transfer to either your hotel or Sandakan Airport (it is recommended you book a flight departing from 14:00hrs onwards).

Trip Pre-requisites – 3D2N Turtle Island & Kinabatangan River Trip, Sabah, Malaysia

This 3D2N trip is open to all.

Trip Inclusions – 3D2N Turtle Island & Kinabatangan River Trip

  • Return road transfers as mentioned and return boat transfer to Turtle Island.
  • Meals (2 Breakfast, 2 Lunch & 2 Dinner).
  • Visits (and entrance fees) to the following: Turtle island, Sepilok Rehabilitation Centre and Gomantong Cave visit.
  • At the Kinabatangan River: 2 x river cruises (1 morning & 1 late afternoon), 1 x guided night nature walk. The Kinabatangan River cruises included with this trip will travel as far upstream as ~7km to Pontian Point and downstream maximum ~ 10 km to Tenegang Besar Point.
  • 1-night accommodation at Turtle island in a twin sharing room with attached bathroom.
  • 1-night accommodation in an Agamid detached chalet (twin / double or triple beds, ensuite shower room and toilet, aircon) within the Agamid Wing of Nature Lodge Kinabatangan.
  • Guided throughout your trip by an English speaking, experienced and passionate licensed Nature Guide.
  • Free flow coffee/tea and freshwater available at the restaurant at Kinabatangan Nature Lodge.
  • Limited free drinking water is provided at Turtle Island Resort (1 small bottle per person at lunch and dinner).
  • 0% Sales & Service Tax on the tour price as applicable from 6th May 2019.

Trip Exclusions – 3D2N Turtle Island & Kinabatangan River Trip

Camera/video conservation fee at Turtle Island (RM10 per item) and Sepilok Sanctuary (RM10 per item) and Gomantong Cave (RM30 per item), extra bottled water at Turtle Island, soft drinks or alcoholic drinks. We recommend you take a large bottle of drinking water per person as limited free drinking water is provided by Turtle Island Resort. Single supplement if you book this trip on your own (for single sharing a room / Chalet).

The new Tourism Tax – the Tourism Tax is currently set with a flat rate of RM 10 per room per night and will be charged to Non-Malaysian or Foreign tourists from 1st September 2017.

Recommended Packing List For The Trip – Turtle Island & Kinabatangan River

To get the most from this trip please bring with you raincoat, cap/hat, insect repellent, sun cream, swimwear for Turtle island, towel, comfortable walking shoes, comfortable cotton T-shirt, long sleeve top, long or short trousers, binocular, torch, camera and personal medications (if needed). Please take your passport with you on this trip – your passports will be checked at Turtle Island and the Kinabatangan Lodge.

Notes – 3D2N Turtle Island & Kinabatangan River Trip, Sabah, Malaysia

The Turtle Island Park is located some 40km from Sandakan city. The boat ride from jetty to the island takes 45 mins – 1 hour. If you suffer from seasickness it is recommended you take sea sickness tablets. For boat transfers to/from Turtle Island Resort the Sandakan Marine Department on a daily basis, based on weather/tide update, will make a safety decision if boat transfers are allowed. In the case of choppy sea state parents may find the boat crossing to Turtle Island not suitable for infants. Persons with back problems or pregnant may find the boat transfer to Turtle Island unsuitable when there are rough seas.

Sabah Parks (who manage Turtle Island conservation activities) endorse the following conservation, and safety, practices at Turtle Island. This is to minimise any negative impact on the Turtles who come to lay eggs on the island.:-

  • Sabah Parks allow the only camera of unaided flash to take photographs of the turtle (Video/Digital Video Camera are not allowed).
  • Visitors are not allowed to go around the island on their own from 6:00 pm – 6:00 am.
  • Only one (1) turtle sighting per night is allowed for visitors to Turtle Island.

At Turtle Island Resort triple sharing is only allowed for children below the age of 5 years old with parents. 3rd adult will need to have his/her own room with an extra surcharge for single supplement. All tours are subject to weather conditions.

The Turtle Island & Kinabatangan River trip price is valid for trips up to 31st December 2020.

14 reviews for Turtle Island & Kinabatangan River | 3 Day | Sabah, Malaysia

  1. Erica Hu

    Borneo Dream provide a professional guide , we get lots of useful information from him. It’s really helpful for foreign tourist, so we get a perfect trip from Borneo Dream.

  2. Matt Vincent, April 2016

    Hi,

    We returned from our trip today and I wanted to pass on our thanks!

    The trip was absolutely fantastic and certainly an experience that will live with us all forever!

    It was superbly organised and our guide Dino was both knowledgeable and passionate about the wildlife.

    You are all very lucky to live in a country with such beautiful and marvellous wonders and this trip really paid tribute to it!

    Many thanks again!

  3. Jo Melville

    This was a great trip which was well organised by Borneo Dream and Nasalis Larvatus. My guide, Dino, was very nice, helpful and full of knowledge. We saw loads of animals and were also lucky to see Orang Utans in the wild!

  4. Wendy Mabilat

    Turtle island certainly lived up to very high expectations! We loved every minute of our trip with Borneo Dream. We had an excellent guide, Rudy, who was very knowledgeable on the subject of turtles and in fact nature in general and he looked after us well. It was wonderful to have most of the day to acquaint ourselves with the island and relax. Once night arrived, there was a buzz of excitement as we all scrambled on the uneven sand in search of the chosen turtle – all this in semi-gloom! Mother turtle was already laying her eggs when we arrived and they were carefully taken away eventually to the hatchery. We also helped around 30 scampering baby turtles towards the sea.
    The river trips were awesome and we saw Pygmy elephants, proboscis monkeys, hornbills, sea eagles and many other specimens!

  5. R Myers

    My husband and I spent Christmas Eve on Turtle Island and Christmas Day at Kingabatangan River and had a wonderful time. Our guide, Jam, was incredibly knowledgeable and could answer all our questions about the huge array of wildlife we saw during the three days.
    At turtle island we saw two turtles laying their eggs and enjoyed releasing the hatchlings afterwards. As it was raining, there wasn’t much to do on the island for most of the day, but we enjoyed snorkelling all the same.
    The river trip definitely exceeded expectations. We saw loads of monkeys and birds, crocodiles, and even wild elephants and orang utans.
    Again, there’s not much to do at the lodge but it’s a lovely place to relax and the atmosphere was really nice.
    At both places the accommodation was basic but perfectly adequate and the food was good.
    The boat crossing to the island was not for the faint hearted so bring travel sickness tablets if you need them!
    My husband loved the visit to the cave but if you don’t like cockroaches and bat poo I’d advise you stay away…
    We’ll definitely be recommending this trip to friends.

  6. Hayes

    Borneo Dreams arranged a 3D2N Turtle Island & Kinabatangan River Trip for our family. We have a 10 year old boy and 6 1/2 year old girl. We all enjoyed this part of our trip to Malaysia and Borneo very much!
    The accommodation on Turtle Island is basic but we did not feel that we needed anything more luxurious as we were there for the snorkelling and turtles. We were fortunate to see a turtle lay eggs, see the ranger put the eggs in the hatchery and watch the ranger release 15 turtles into the sea (we had to help a few which were insistent in going the wrong way). This was all done with the welfare of the turtle at the forefront. Each night, tourists are only allowed to view one turtle laying her eggs and help one set of turtles head back out to sea so as not to disturb the natural process. The number of people staying on the island is also kept quite small. This is certainly a positive aspect of the experience. The snorkelling around Turtle Island is also good and the coral is quite close to the surface of the water.
    We enjoyed viewing the orangutans at Sepilok Sanctuary. The orangutans are free to move in and out of the Sanctuary as there are no fences. Orphaned orangutans are rehabilitated so that they can return to a life of living in the wild.
    All transfers between the locations/activities worked well and we were fully informed of what was happening. I suggest that you take plenty of water for the two hour coach/mini bus ride from Sandakan to Kinabatangan. On the way there our bus broke down but a replacement was swiftly organised and we were soon on our way again.
    The lodge at Kinabatangan was basic but comfortable and in a fantastic setting. On the river cruises we saw lots of monkeys (including proboscis monkeys), kingfishers, hornbills, egrets, and a crocodile. It is definitely worth doing the early morning cruise as well. The guide was fantastic at spotting the animals and birdlife for us. The night walk was also a fantastic experience of the children and we saw a number of interesting insects. We probably would have seen more but our family and the other family that we were with were probably a little too noisy to see more! The lodge has wellington boots that you can borrow – you’ll need them as it is muddy! There are currently no small children’s sizes though…
    We also enjoyed visiting Labuk Bay Sanctuary to see the proboscis monkeys. They are fascinating animals to watch. The Rainforest Discovery Centre was also very much worth the visit!
    Finally, the food provided throughout the tour was very good. All guides and staff were very helpful, friendly and professional. We will definitely book trips through Borneo Dreams in the future.

  7. Bengaluru, India (TripAdvisor)

    Extremely professional and responsive – We booked the 3D2N Turtle Island Kinabatangan river tour with Borneo Dreams, and then decided to also go with them for a day of scuba diving in TARP because of the ease of the booking process. We were not disappointed, and a couple of comments are below:

    Scuba at TARP: Our last dive was over a year ago, at the Nilaveli Dive Center in Trincomalee – it left a bad taste in the mouth as we are inexperienced divers and were assigned an aggressive, constantly critical and unpleasant dive master who left us wondering whether we should give up diving or if there was any possibility of us improving our technique. Borneo Dreams were the first dive operators we opted for after that experience, and they went a long way in creating a safe, constructive environment. First – they proactively asked for dive history, equipment sizes etc. in advance and arranged for a 15 minute refresher before we went into the water. The dive master Sabri was the epitome of patience, handled a difficult situation with a diver very well and gave us several helpful tips that enabled us to improve our technique. We were very happy that we decided to add the diving component to our trip at last minute.

    Turtle Island Tour: We landed in the Sandakan airport and were picked up for the Turtle Island tour. The car is comfortable and our guide Adrian was friendly and knowledgeable. He accompanied us to the island – not something we expected, but it seems to be standard practice with tour groups since the facility itself is government run. The experience was magical and I would recommend it whole heartedly, particularly for children. We saw three turtles over the course of our day there. The snorkelling was enjoyable and the island itself is idyllic. The accommodation is basic, which we were prepared for. They also have a vegetarian option at all meals – it isn’t fine dining but it gets you by. We did look into the option of booking directly with the Turtle Island folks instead of through BD – however, it wasn’t easy and in retrospect we were happy to have opted for the tour. It is all in all good value for money as permits to Turtle Island are restricted and stay seems expensive.

    Sepilok: On the next day morning, we came back to Sandakan and were taken to the Sepilok orangutan sanctuary by another guide. Sepilok is a short, fun trip and we enjoyed going there. We did not think a guide was required or a significant value add on this section.

    Kinabatangan Cruise: After Sepilok, we headed to the Kinabatangan Nature Lodge for the river cruises and a night stay. BD houses you in the Agamid Chalets which are air conditioned and seemed to be the nicest accommodation in the Nature Lodge. We got one of the two river facing rooms and were quite happy with it. We saw several primates on the river cruise, including two orangutans in the wild.

    On the next day, we asked to be dropped off at he Sukau junction as we were heading to the Danum Valley Field Center and needed to catch a bus to Lahad Datu. They were able to arrange it for us and the switch to the bus was seamless. The bus was comfortable as well.

    We would certainly book with Borneo Dreams again on our next trip to Sabah, particularly for itineraries such as the Turtle Island tour which provide a bang for a buck.

  8. Sid T Mumbai (TripAdvisor)

    Excellent Tour Agency That Cares for the Customer’s Experience – During our recent trip to Sabah, we used Borneo Dream to help us arrange a 3D2N tour of Turtle Island and Kinabatangan river. We also did a 3-dive tour within Kota Kinabalu. We were happy with both experiences, with the diving trip to Sapi island well organized, with good equipment (that actually fits and works!), and a strong attention to safety. Our divemaster Sabari was exactly what we wanted, he was attentive to our specific needs and helped us improve during the course of the day.

    Overall, we were glad we booked using them and would recommend them if you are looking to dive around Kota Kinabalu or are planning a tour in Sabah.

  9. Bailey050276 Barnstaple, United Kingdom (TripAdvisor)

    This is the goto company for Borneo trips! – These guys are so professional and our excursion was amazing and toned to perfection. Watched a green turtle lay eggs, hatchlings released into the sea then our jungle trip was out of this world. So many animals in their natural habitat that it blew our minds. If you’re looking for a company who really know how to organise trips and excursions you won’t go wrong using them.

  10. Vanessa Ambler

    The Turtle Island trip was amazing – we loved every second. The staff were very attentive and the experience was unforgettable. 30 turtles came up to lay on the night we were there, laying 1760 eggs!
    The Kinabatangan river trip was also excellent although we were disappointed with the accommodation. It was much more run down than we had expected (mainly the bathroom) and the staff were not warm or welcoming as we had experienced elsewhere.
    Thank goodness for Sam our guide from Borneo Dreams who was fantastic. It would not have been nice staying there without him. Seriously suggest you look at getting the lodge to refurbish their accommodation and train their staff to smile. It would make a massive difference.
    We would do the Turtle Island again but wouldn’t stay at the lodge

  11. Jessica Tagg

    The trip was amazing. We had a fantastic time and we have been recommending it to all of our friends and family. We had two guides during our trip. Both of them were extremely knowledgeable and friendly. They made our trip very enjoyable. We were lucky enough to be the only two people on the three-day trip, which meant we had a lot of attention from the guides and were able to tailor the trip to exactly how we wanted it. It was perfect!

  12. Annette Murphy

    We would like to say that we enjoyed the 3 day 2 night Turtle Island and Kinabatangan river trip. It was the highlight of our holiday in Asia. All our guides were truly amazing and gave us good amount of time to appreciate he wildlife in their natural habitat. We would definitely book with Borneo Dream again as the whole experience from planning was easy.

  13. Lynne & Brian Brough

    We had an amazing trip with your company. Everything ran very punctual. We saw a turtle laying her eggs and even better saw the little ones released into the sea. At Sepilok watching the orangutan in the nursery was so amusing. Down at the feeding station a large male came down and being so close was something we won’t forget. On the river cruise we saw crocodiles, monkeys, birds and a lizard. The accommodation and food were better than we expected.Thanks again for so many memories. We will definitely be recommending you to people at home.

  14. Nigel Martin

    we had a tight schedule to fit in Turtle Island, Orangutan Sanctuary and Kinabatangan River trip in 3 days. Borneo dreams were absolutely excellent in swift response to our enquiries and everything worked like clockwork in Borneo. The staff all went the extra mile for us, carefully pointing out all wildlife, explaining conservation methods, coping with no power when camping out to the 5.30 am gong for morning cruise. We cannot thank them enough for all of their efforts. Use this company without hesitation.

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Turtle Island

  • Where can I see turtles in Borneo?

    The most famous place in Borneo for getting the chance to see Turtles is Turtle Island located off the east coast of Sabah. The beaches of Turtle Island are visited every night of the year by two endangered turtle species, the green turtle and the hawksbill.

    Turtle Island (Pulau Selingan) is one of three islands in Turtle Island Marine Park dedicated to green and hawksbill turtle conservation, and the only island which permits visitors to view turtles nesting and hatchlings being released. The turtle hatchery and the turtle conservation programme on Turtle Island (managed by Sabah Parks) is the oldest in the world. To visit Turtle Island you need to book an overnight stay, typically as part of a 2D1N tour

    Nearby islands on the east coast of Sabah, such as Lankayan Island and Libaran Island, also offer a similar experience but on a smaller scale.

    If you are a scuba diver you also have the opportunity to see Turtles during dives at Sipadan and on islands located close to Sipadan, like Pulau Mataking. With Sipadan being a turtle nesting site you’re pretty much guaranteed to see Turtles (and several of them) on every dive. Turtles are also found along the coral reefs fringing the islands in Tunku Abdul Rahman Marine Park located in front of Kota Kinabalu offering both snorkelers and divers the chance to see them (if you’re lucky).

  • Do turtles lay eggs all year round?

    Female turtles return to shore only to lay their eggs, on the same beach where they hatched many years before. Depending on the species, the location, and the temperature, the turtle nesting season varies. 

    Luckily Turtle Island in Borneo is one of the few places in the world where turtles arrive 365 days of the year to nest. Both green and hawksbill turtles nest at Turtle Island in high numbers which means the chances of seeing a mother laying her eggs are high all year round. The female turtles come ashore every evening to lay eggs, and can number up to 50 at a time during peak season (between July and October). The beaches are vacated each evening so as not to disturb the turtles and to encourage the turtles to return and nest multiple times.

    If you wanted to know a bit more about how often a female turtle will nest at Turtle Island most species nest several times during a nesting season every 2-4 years over the course of their lifetime. On average, sea turtles lay 110 eggs per nest, with 2 to 8 nests per season. The largest clutches are of the hawksbills, which can lay more than 200 eggs per nest. 

    This makes Turtle Island a great place to visit if watching a turtle nest (an amazing experience) is on your ‘must-see’ list when coming on holiday to Borneo.

  • Is Turtle Island Borneo safe?

    This question is often asked due to your country FCO advising against “all but essential travel to all islands off the eastern coast of Sabah”. To be able to answer this question we need to understand how FCO advice works, know more about the current safety situation in Sabah and what security measures are in place to keep Turtle Island safe.

    FCO advise is typically based on their assessment at the time of a security incident and not necessarily based on the current situation on the ground. As such travel advisories tend to err on the side of over-caution and their advice can take months if not years to be downgraded regardless of actual conditions on the ground.

    In Sabah there have been a small number of abduction cases / attempts at kidnapping between 2000 – 2016 with the Abu Sayyaf group being the main perpetrators for most cases. To address this security threat the Eastern Sabah Security Command (ESSCom) was established a few years ago. ESSCom strives to reinforce security measures in the east coast of Sabah utilising military patrols, police and Maritime units. An enforced night time curfew on boats also helps by restricting undetected incursions. It is fair to say that since these measures have been taken, no security incidents have taken place so far.

    Turtle Island is safe to travel to with the military, Pasukan Gerakan Am (PGA), and ESSCOM both stationed at Turtle Island helping make sure tourists are safe when visiting the islands. The Resort is typically fully booked most days throughout the year with no known security issues ever happening at Turtle Island – so many visitors to Sabah have decided the risk level of visiting Turtle Island is acceptable to them. Where it is impossible to give a 100% assurance of security, we believe that Sabah is ‘very safe’ and we feel comfortable in sending our guests to visit Turtle Island.

    Ultimately it is a personal risk decision if you choose to go to Turtle Island. You need to decide if based on the known facts on the ground at the time if they represent a risk level to you that you’re happy to take.

  • Kinabatangan River

  • How do you get to the Kinabatangan River?

    At 560 kilometres long, the Kinabatangan River is Sabah’s longest river with the lower reaches of the River being home to a rich concentration, and diversity, of wildlife. This makes the Kinabatangan River one of the most popular places for tourists to visit during their holiday to Borneo. The simplest way to get to the Kinabatangan River is too join an organised tour. As the Kinabatangan River is located towards the east coast of Sabah the starting point for most tours to the River is from Sandakan (Sandakan Airport or from a hotel in Sandakan). 

    How do you get to Sandakan?

    Sandakan is a middle-sized city located on the east coast of Sabah and well connected to Kota Kinabalu and Kuala Lumpur. The main ways to travel to Sandakan from within Sabah are by plane, by public bus or by private transport.

    By plane

    Internal flights operate daily from Kota Kinabalu (BKI) and Tawau to Sandakan Airport. Air Asia and Malaysia Airlines operate daily flights from these airports to Sandakan. You can also fly direct from Kuala Lumpur Airport (KUL) to Sandakan Airport on a daily basis. Flying to Sandakan is an easy, quick option and if flights are booked well in advance you can typically pick up low price tickets with the airlines.

    By public bus

    A slightly cheaper option than flying is to catch a public bus to Sandakan Bus Station. You can catch a public bus from bus stations in Kota Kinabalu, Semporna or Tawau to Sandakan. The most popular bus route is from Kota Kinabalu to Sandakan. In Kota Kinabalu, you will need to go to the northern bus terminal (located in Inanam). There are several buses here going to Sandakan on a daily basis. We’d suggest you try and catch the first buses to depart in the morning as it’s a long journey to Sandakan bus station (a ~ 6 – 7 hour journey). 

    By private transport 

    This includes hiring a car to drive to Sandakan, using a local taxi or via an organised private coach transfer. 

    How do I get to the Kinabatangan River Independently?

    For independent travellers wanting to arrange their own way to the Kinabatangan River, there aren’t any direct public transport services to the two main villages on the river which provide access to Lodges on the Kinabatangan River – Bilit & Sukau. You would need to use local bus service and ask to be dropped off at Sukau Junction, followed by catching a transfer with a local van from Sukau Junction to either Bilit or Sukau (a ~ 45km journey). For this option, you still need to have booked a stay at a Lodge near the Kinabatangan River and arranged a transfer with the Lodge from your drop off point. This option may be a cheaper alternative to an organised tour but is a lot more hard work and involves more time for the amount you may save.   

  • Where can I see pygmy elephants in Borneo?

    The pygmy elephant (or Bornean pygmy elephant) are the smallest elephants in Asia and are endemic to Borneo. With only about 1,500 Bornean pygmy elephants left on Borneo, they are classified as critically endangered. For those visiting Borneo to see wildlife, the Bornean Pygmy elephant is likely to be in your top 5 of things to see. Encountering a herd of these elephants is unforgettable, and often once in a lifetime, experience. Whilst Borneo is big (it’s the third-largest island in the world) the pygmy elephant can only be found in a limited area in the forests of northeastern Borneo (with most found in Sabah, Borneo). The pygmy elephants migrate throughout the year, following a traditional corridor, and the top three places to see pygmy elephants in Sabah, Borneo are as follows:-

    Kinabatangan River

    The Kinabatangan Wildlife Sanctuary is a narrow corridor of Protected lowland rainforest along the banks of the Kinabatangan River. Herds of the Bornean Pygmy elephant migrate through this sanctuary and when they are passing through they can be seen for a few days along the banks of the river as they forage for food. If you are lucky to be visiting the Kinabatangan River whilst they are in the area you will have the privilege of being able to watch the elephants during morning and afternoon river cruises. As with all wildlife encounters, sightings cannot be guaranteed but the more days you spend at a Lodge on the Kinabatangan River (and therefore more river cruises you join) the increased chance of seeing the rarer wildlife finds like the pygmy elephant. 

    Danum Valley

    Danum Valley, or Danum Valley Conservation Area, is one of the largest protected areas of primary rainforest in Sabah and offers a ‘safe-haven’ for the pygmy elephant and other wildlife found here. Elephants can often be seen along the access roads into Danum Valley, as well as roaming through the forest. There are two locations tourists can stay at in Danum Valley to see wildlife – Borneo Rainforest Lodge and Danum Valley Field Centre. At both locations, you are able to join guided treks into the forest, and guided night drives, in search of wildlife including the Bornean pygmy elephant.

    Tabin Wildlife Reserve

    Tabin Reserve is considered to be the largest wildlife reserve in Malaysia and covers an area of lowland forest of approximately 300,000 acres. It is home to the Bornean pygmy elephant as well as many other endangered wildlife species. Similar to Danum Valley, the access roads and guided treks into the forest provide the best opportunities to see pygmy elephants. There is one location tourists can stay at in Tabin Reserve – Tabin Wildlife Resort.

  • Where can I see orangutans in Borneo?

    Seeing an orangutan in its natural habitat is one of the top reasons for coming to Borneo. In Borneo, there are around 11,000 orangutans in Sabah and 1,600 in Sarawak. In Sabah, the top three places to see orangutans in the wild, along with other wildlife encounters on offer, are the Kinabatangan River, Danum Valley and Tabin Wildlife Reserve. 

    Kinabatangan River, Sabah

    the Kinabatangan River is one of the best wildlife-watching destinations in Southeast Asia. If you spend a few days here joining river cruises you will have a very good chance of seeing an orangutan in the wild. Wildlife watching on the Kinabatangan is done from boats making this location suitable for a range of ages and fitness levels. The Kinabatangan River is the easiest and most ‘comfortable’ option in Borneo for seeing Orangutans in the wild.

    Danum Valley, Sabah

    Danum Valley is the best place to see wild orangutans in pristine, undisturbed forest. Sightings are not ‘guaranteed’ but there is a pretty good chance of seeing an orangutan if you spend a few days at Danum. You will join guided treks into the forest in search of wildlife (including orangutans). The trekking is relatively easy so you don’t need to be super fit. 

    Tabin Wildlife Reserve, Sabah

    Tabin Wildlife Reserve is a large protected forest area covering 122,500 hectares. At Tabin, there are reasonable chances of seeing an orangutan by joining guided treks into the forest but they are not as high as Danum or the Kinabatangan. 

    Alongside these ‘seeing orang-utans in the wild’ options, you also have the chance to see orangutans at the world-famous Sepilok Orangutan Rehabilitation Centre. At Sepilok Rehabilitation Centre illegally captured, orphaned and injured orangutans are taught to survive in the wild again. The Centre has two feeding sessions a day which is open to the public during which you can go to a raised platform to watch the orangutans come in from the surrounding forest to be fed.

    Which one of these options is best for you for seeing orangutans in Borneo depends upon your budget, how to fit you are, how much time you have and the way you want to go in search of orangutan (by foot, boat or 4WD safari). Choose one, or more, of the above options to have the best chance of seeing an orangutan in Borneo.

  • General frequently asked questions

  • What is Borneo known for?

    Borneo is the third-largest island in the World and is known for a range of things that help make it a special place to visit, and on the bucket list for many travellers. From it’s an amazing range of wildlife including the Bornean Orangutan, it’s ancient rainforests (some of the oldest in the World), world-class diving at Sipadan through to the highest peak in South East Asia – Mount Kinabalu. Borneo is one of the most biodiverse places on the planet, being home to an estimated 15,000 different plant species including the World’s largest flower – the Rafflesia. Borneo is also famous for its rich culture and is home to > 200 tribes each with their own traditions, dialect, dishes, type of home they live in etc. The most famous tribe from Borneo are the headhunters (Murut tribe). 

  • Is Sabah a country?

    Sabah is a state of Malaysia located in northern Borneo. Borneo is home to four political regions: Kalimantan belongs to Indonesia, Sabah and Sarawak are part of Malaysia (often referred to as Malaysian Borneo), and the sultanate of Brunei.

  • Can you fly direct to Borneo?

    To fly to Sabah, Borneo you need to fly to one of three airports – Kota Kinabalu airport (BKI) the main gateway to Sabah, Sandakan airport (SDK) on the east coast and Tawau airport (TWU) on the south coast. Which airport you fly in to/out of depends upon your itinerary and your flight route to Sabah. There are currently direct flights to an airport in Sabah from a range of airports in South East Asia with most direct routes being via Kuala Lumpur, Singapore or Hong Kong. More recently you can fly direct to Kota Kinabalu (BKI) from South Korea, certain cities in China, Taiwan, Japan and the Philippines. For other parts of Borneo, you can fly to Sarawak’s Kuching airport and Brunei’s Bandar Seri Begawan airport.

  • What language is spoken in Sabah, Borneo?

    Bahasa Malaysia (Malay) is the official language spoken in Sabah. Other widely spoken languages include a range of Chinese dialects (such as Mandarin), Tamil and English. All the indigenous tribes also speak their own language – in Sabah the indigenous people speak Dusun and Kadazan, Bajau, Murut, Lun, Bruneian, Rungus, Bisaya, Iranun, Bawang, Sungai, Suluk, and Sama. For travellers visiting Sabah, you will find English is fairly widely spoken and understood in most areas you would visit, although if you tried to speak a few words in Malay it would go down a treat.

  • Which currency is used in Sabah?

    The Malaysian Ringgit is the currency of Malaysia. The currency code for Ringgit is MYR and the currency symbol is RM. We will quote all our prices using RM.

  • Is Malaysian Borneo expensive?

    Borneo may not be as cheap as some other countries in South East Asia, however, you can still have an affordable holiday here and experience some of the best Sabah has to offer. There are activities and accommodation for those on a budget, as well as more luxurious options for those wanting the 5* experience. The same goes for eating out you can eat very cheaply at a local cafe or food court, or you can choose to eat in a more expensive restaurant catering for the tourists coming here. Sabah, Borneo can be as cheap or as expensive as you want to make it means it is still a travel destination most can consider visiting.

  • Is it safe to go to Sabah?

    Sabah in general is a safe place to visit. There were over 4 million visitors to Sabah in 2019 and the vast majority of these visitors enjoyed trips to Sabah without incident.

    In recent years Sabah has put in place enforced security practices, via ESSCOM, to ensure Sabah remains a safe location to visit – these are focused on the south of Sabah (Semporna area) and the islands off the south and east coast of Sabah including those located near Sipadan. You can read the latest Travel Advice from Sabah Tourism.

    At Borneo Dream, we put our customer’s safety first. We ensure a safe environment is offered to our customers during their holiday in Sabah – whether it be suggesting restaurants to our customers, visiting the Kinabatangan River, white water rafting along Padas Gorge through to trekking in the jungle. We still suggest our customers take extra care if they go off exploring independently – this is the same for most other safe countries you could visit in the world.

    We do recommend you also read your country’s FCO Travel Advice for Sabah (Malaysia). You can also email the Borneo Dream Team with any questions or concerns you may have about visiting a specific location in Sabah and we’ll provide honestly informed feedback.

  • Will we still go diving or snorkelling if it is raining?

    The quick answer is “yes”. The longer answer for why rain does not ‘stop play’ when scuba diving or snorkeling in the tropical waters of Sabah:-

    • It is still safe to snorkel and dive when it’s raining.
    • You get wet in the sea when snorkelling or diving, you are not going to get any wetter if it rains.
    • You won’t get cold if it rains as the sea temperature, for most of the year, is a toasty 28C – 30C and even the rain is warm. Nice! We also provide all our divers and snorkelling customers with 3mm tropical wet suits for thermal protection.
    • The marine life doesn’t care if it rains and will still be there to see as you enjoy your scuba diving or snorkelling activity.

  • What will the weather be like when we are on holiday in Sabah / on my trip?

    Sabah has two seasons – The ‘Dry Season’ and the ‘Wet Season’. However, during the whole year we have a fairly constant temperature and humidity level – Sabah has a tropical hot and very humid climate. Most days normally start off with blue sky, sunshine and a calm breeze. Most days throughout the year we have a chance of rain typically later in the day, evening or night time – this is due to clouds building up during the day on the Crocker mountain range which rolls down into Kota Kinabalu normally during afternoon or evening.

    Online weather reports for Sabah will always say there is a chance of rain or thunderstorms every day in Sabah. This is true I that later each day we could get some tropical rain. But no-one can predict accurately what exactly the weather will the next day, the next week or the next month. All we’d say is don’t let weather reports rule what activities you choose to join. As long as you come on holiday prepared for a hot, humid and sometimes wet tropical climate you will have a great time!

    Find to more about Sabah, and Sabah’s climate, on Sabah Bah web site

  • Is it safe to visit Sabah, Malaysian Borneo?

    At Borneo Dream, we put our customer’s safety first. We have been operating in Sabah, Borneo since 2007 and all of our customers have experienced safe, enjoyable holidays. We ensure a safe environment is offered to our customers – whether it be suggesting restaurants to our customers to eat at in Kota Kinabalu, staying at a lodge along the Kinabatangan River, white water rafting along Padas Gorge or staying at an Island Resort. There are a small number of areas we suggest our customers take extra care if they go off exploring independently – this is the same as most other safe countries to visit in the world.

    Sabah itself has put in place enforced security practices over recent years to ensure Sabah remains a safe location to visit – these are focused on the south of Sabah (Semporna area) and the islands off the south and east coast of Sabah including those located near Sipadan. You can read the latest Travel Advice from Sabah Tourism

    We do recommend you also read your country’s FCO Travel Advice for Sabah (Malaysia). You can also email the Borneo Dream Team with any questions or concerns you may have about visiting a specific location in Sabah and we’ll provide honestly informed feedback.

  • Should I take malaria tablets for my Borneo holiday?

    Borneo typically as a whole is classified as a ‘high risk’ area for malaria. In reality, there will be areas in Borneo that are higher risk – like inner rainforests and rural areas – and areas in Borneo that are a lower risk which typically includes most of the places tourists visit in Sabah e.g. Kota Kinabalu, Kinabatangan Wildlife Sanctuary etc. We would always recommend you seek your Doctors advice on what medical precautions you should take when coming on holiday to Sabah, Borneo. It then comes down to the level of risk you want to take when coming on holiday regarding your health.

  • Can I book when we arrive in Kota Kinabalu?

    You can choose to wait until you arrive in Kota Kinabalu to book your trips. However, we’d always recommend you book your tours in advance if you are travelling to Sabah during a peak period, joining a specific tour really matters to you or you have limited time in Sabah (so little flexibility to join a tour on other dates).

    All the trips/packages we arrange for our customers in Sabah will be subject to availability. Some tours do tend to get fully booked in advance throughout the year as there is limited capacity and they are very popular e.g. Turtle Island, Resorts near Sipadan and climbing Mount Kinabalu. During peak periods in Sabah other tours/activities can also get fully booked e.g. Kinabatangan River packages and our own diving and snorkeling trips.

  • Which currency is used in Sabah, Borneo? What is the difference between MYR and RM?

    The Malaysian Ringgit is the currency of Malaysia. The currency code for Ringgit is MYR and the currency symbol is RM. We will quote all our prices using RM.

  • Can you look after my child/children while I join an activity?

    We help many families come on holiday to Borneo and organise tours that the full family can enjoy together. During activities, our guides and PADI Professionals are there to provide advice, tuition and supervise the activities they are running. We do not employ qualified childminders. As a parent, you are responsible for the child or children in your care and are required to supervise and be with them during all activities. This is for your child’s safety and protection, as well as helping you enjoy your time together as a family.

  • Best time to go to Borneo to see Orangutans?

    During the period of March to October is the best time to visit Borneo and see the Orangutans. This is when the weather is at its hottest but more importantly driest. The daily air temperatures range from 27°C to 32°C with humidity hitting 80% often. Orangutans can be sited at Sepilok Orangutan Rehabilitation Centre or on one of our many Kinabatangan River cruises.

  • What is the weather like in Borneo?

    Borneo is a tropical destination located approximately 6 degrees north of the equator. Let’s look at three destinations located in Sabah. Sabah is the northern Malaysian State of Borneo. On the west coast of Sabah is it’s capital Kota Kinabalu and on the east coast, we have Sandakan they are approximately 180Km apart. 125Km South of Sandakan is Danum Valley.

    Kota Kinabalu – The rainfall of 85 to 317mm per month with the wetest months being September till January. Temperatures are prerty steady at 31°C to 32°C.

    Sandakan – The rainfall of 120 to 450mm per month with the wetest months being August till February. Temperatures are prerty steady at 29°C to 33°C.

    Danum Valley – The rainfall of 165 to 220mm per month with the wetest months being October till January. Temperatures are prerty steady at 27°C to 29°C.

  • Terms & Conditions

  • Making a booking

    Please provide all information requested to help us manage your reservation and booking as quickly as possible. Please book as early as possible to avoid disappointment. Late bookings, less than thirty (30) days from your arrival date, will be accepted subject to availability. All late booking requests must be accompanied by full payment.

  • Our Prices

    All of our prices are quoted in RM (Ringgit Malaysia). Our quotes are valid for 30 days from date of issue. Our prices include current taxes as follows – 0% Sales & Service Tax as applicable from 6th May 2019.

  • Paying for your holiday

    • A 30% non-refundable deposit of the total booking cost is required to confirm your reservation.
    • Full payment is required 30 days before arrival. Failing to do this could result in the cancellation of your reservation.
    • There are a few ways to send us a payment – send a SWIFT Payment (Electronic International Bank Transfer), pay via MOLpay/NBePay (credit card), pay via PayPal or we can process your credit card locally (VISA, Mastercard, AMEX):
      • Our PayPal (paypal@borneodream.com) Account will only accept payments in GBP or USD.
      • SWIFT Payments can only be sent in MYR, GBP or USD.
      • All bank charges, credit card charges & PayPal charges for payments to Borneo Dream are to be borne by the customer.
    • Please note that some of the trips we arrange with Suppliers work to different payment terms (for example, for Mount Kinabalu trips full payment is required within 5 working days of making a reservation). Were this is the case we will advise you at the reservation and booking stage.

  • If you need to cancel your booking at the last minute

    For courses, trips and packages provided by Borneo Dream (Borneo Dream scuba diving and snorkeling trips and courses only) the following cancellation policy will apply:

    • If you cancel > 30 days from date of your trip/course/experience, we will charge the 30% non-refundable deposit (for the total package cost).
    • If you cancel between 15 – 30 days from date of your trip/course/experience, we will charge 50% the total package cost.
    • If you cancel within 14 – 7 days or less from the date of your trip/course/experience, we will charge 75% of the total package cost.
    • If you cancel within 6 days or less from the date of your trip/course/experience, we will charge 100% of the total package cost
    • If you fail to turn up for a trip (“no show”) you will still be charged the full package cost.
    • We will not refund in respect of any unused services (or part) included in a package.

    Our chosen Suppliers for land trips, Sabah diving packages, transport and room bookings will charge late cancellation fees in line with their own cancellation policy, and depending on the circumstances. The cancellation fees charged by them will be charged to you by Borneo Dream.

    For Mount Kinabalu trip bookings (climbing Mount Kinabalu) 30% of the upfront full payment is a ‘non-refundable deposit’. The remaining 70% is fully refundable should you cancel the booking more than 60 days before the trip date.

    Please note for Turtle Island bookings that Turtle Island Resort charges an extra fixed cancellation fee for cancellations. This fee is over and above what has been paid for the trip. This means if you cancel a booking at Turtle Island they will charge an extra amount which you will need to pay. We recommend you only book Turtle Island Resort if you are 100% certain you will go on the trip (including after checking your country’s FCO Travel Advice for Islands off the east coast of Sabah).

    For the 4D3N Mount Trusmadi trip and the Danum Valley Field Center Tour the cancellation policy is as follows:-

    • 90 – 46 days prior to arrival a 25% cancellation fee will apply
    • 45 – 22 days prior to arrival a 50% cancellation fee will apply
    • 21 – 0 days prior to arrival a 100% cancellation fee will apply

    No partial or full refunds will be given for an uncompleted PADI course, diving or snorkelling trip with Borneo Dream. If you decide during your course/trip you do not want to continue we will offer you our ‘Unguided Snorkeling Trip’ as an alternative for the remaining part of your course/trip.

    What happens if we need to change your booking:

    • Although every effort will be made to operate the trips as advertised, Borneo Dream reserves the right (at our sole discretion and without penalty) to make alternative arrangements as it sees fit if caused by poor weather conditions, technical problems to vehicles, flight delay or other circumstances beyond their control necessitate.
    • Where it is in the interest of tour/trip/course members that an itinerary be altered, such alterations may be made without penalty to the company.
    • If a Borneo Dream Tour (snorkelling and/or scuba diving tour run by Borneo Dream) is cancelled prior to the date of departure, due to circumstances beyond our control we will refund all money paid by our booked customers.
    • In the event of one of our suppliers cancelling a tour, we will make every endeavour to ensure full reimbursement but where a supplier has a policy of retaining any fees or charges we will have to defer to their policy.

  • Move/Re-schedule your Turtle Island and/or Kinabatangan River Cruise

    If  you wish to re-schedule/move your adventure we will need your new dates ASAP. The dates must be in the same calendar year as the original trip. Subject to availability you will be charged RM 250.00 as a ‘Change of Booking Fee’ plus any other costs due to price increases, supplier cancellation charges or seasonal variations. This can only be done once.

  • Our liability

    We act as an agent for airline, hotel, ‘Explore Tours’ and in some cases, transport companies assume no liability in connection with their services. Borneo Dream will not be responsible for any act, omission, error or any injury, delay, irregularity, government regulations, theft or strikes over which it has no control.

  • Diving and Conservation Permit

    Like with all great Natural Marine Parks around the globe such as the Ras Mohammed Marine Park in Egypt, The Cayman Islands, Maldives etc., the Local Governments and Authorities impose local Permit charges to all guest and visitors alike. Here in Sabah, Malaysian Borneo we have several marine parks of this type, such as Tunku Abdul Rahman Marine Park (TARP) just outside Kota Kinabalu (KK), one near Pulau Tiga, Turtle Islands Park and Pulau Sipadan to name but a few.

    The following charges will apply to all our guests and will either be collected in advance or on the day of the activity:-

    • Go Ashore (Known as the Marine Park Conservation Fee) – On any of the islands in the Tunku Abdul Rahman Marine Park (TARP), Pulau Tiga and Turtle Islands Park it is RM 1 for Malaysians below 18 years and RM 3 for those older. For Non-Malaysians RM 6 for below 18 years and RM 10 for those older. This is per person per day.
    • Scuba Diving (Known as the Diving Permit) – Within the Tunku Abdul Rahman Marine Park (TARP), Pulau Tiga and Turtle Islands Park is RM 20.00 for Malaysians and RM 50.00 for Non-Malaysians. This is per diver per day.
    • Scuba Diving Courses – Within the Tunku Abdul Rahman Marine Park (TARP), Pulau Tiga and Turtle Islands Park is MYR 20.00 for Malaysians and MYR 50.00 for Non-Malaysians. This is per diver for the duration of the course.

    If another operator says that he has included the Marine Park fees, I would ask you to request a valid “Sabah Parks” receipt on office Sabah Parks paper.

  • Sending a Payment

  • Overview

    We offer a range of payment methods for sending payment to Borneo Dream – various credit card payment options plus bank transfer. We hope that our customers will find at least one of these payment methods to be a convenient and fair value option for them.

    We offer a range of payment options from buying your tour/package on-line via our web site, paying by credit card or by sending a bank transfer. If you are already in Kota Kinabalu, Sabah then you can visit our Shop at Wisma Sabah to pay by cash or credit card or pay by cash deposit machine into our bank account at any Maybank Branch. Find out more about each payment option below.

    The credit card procedures we follow for RAZER Merchant Services and processing your credit card locally (Card Holder Not Present) are set by our Malaysian Banks as part of having a Business Account with them. These procedures may not be as efficient as Banks in some other countries however we will do our best to make it as easy as possible for you to pay using these methods.

    For currency conversions, you may use the exchange rates on XE.com Universal Currency Converter as an indication. Please note the exchange rates used by each Bank can differ to those on xe.com – this is primarily due to the commission banks build into their exchange rates. If, after foreign currency conversions, you overpay or underpay then we can arrange any payment difference to be sorted once you are in Sabah.

    If you get into any difficulty sending us a payment – please send us an email and we will look into it from our end.

  • Buying your Trip On-line via our Web Site - 3.2% (+ RM1.06) Fee via Stripe

    You can easily buy your tour or course via our on-line shop using a debit or credit card. Before you buy your tour via our on-line Shop we ask that you contact us first to make a booking, then go and buy your trip via our on-line Shop. Here are the simple steps you need to follow in order to buy your adventure on-line:

    • Browse through Our On-line Store and find the item or items you want.
    • Select any options you require and the quantity and hit the Add to Cart button. You will have to register first if you have not shopped with us online before. When registering it is important you complete as much of the required information as possible and that your address matches the billing address for the debit or credit card you use to buy via our online shop.
    • Once you have added all your required items to your cart then click the ‘My Cart’ icon in the top right of your browser window. Choose either ‘View Cart’ or ‘Checkout’. Following the on-screen instructions.
    • If you select the ‘View Cart’ option you can add/remove items from your cart, and change quantities you want to buy. Once you have finished shopping, and your Cart is correct, then hit ‘Proceed to Checkout’.
    • You will come to a ‘Secure Checkout’ Page. There is a ‘My bookings request’ box where you can add information about your preferred dates for your trip/course, plus any additional booking information.
    • After entering all your debit/credit card information it’s time to pay. Click on ‘Place Order’ at the bottom of the page and your card payment will be processed.
    • Once your payment has been processed successfully your Order and payment details will be emailed through automatically to yourself and the Borneo Dream Team. We will then email you within 24 hours of receipt with an update regarding your Booking.

  • Payment link via RAZER Merchant Services (Secure On-line Credit Card Payment) - 3% Fee

    If you would like to pay via RAZER Merchant Services please let us know first. We will then send you a ‘Payment Link’ by email. When you receive this email please follow the instructions enclosed within the email.

    When you click on the RAZER Merchant Services payment link you will have a range of payment options to choose from including Visa, Mastercard, Alipay and UnionPay. Select the payment option that best works for you.

    Please note the following when paying via RAZER Merchant Services:

    • Please include a daytime contact telephone number when making your credit card payment. If we need to check anything about your payment we will call you.
    • You will go through ‘Verified by Visa’ or ‘MasterCard SecureCode’ as part of the payment process.
    • If your payment does not go through ‘Verified by Visa’ or ‘MasterCard SecureCode’ we will need you to complete a ‘CCverify agreement’ form. This is a simple form and is a measure aimed at minimising credit card fraud and is there to protect you. We will email this form to you if it is required.

  • Processing your Credit Card Locally (Cardholder Not Present) - 2.5% Fee

    To process your credit card locally we will need you to send copies of the following to Borneo Dream:

    • Signed authority form
    • The front of your credit card
    • A copy of your passport

    These copies can be sent to Borneo Dream by email (scanned copies or digital photos) or faxed to us. There will be a 2.5% credit card charge for processing your payment this way (for payments using a Visa or MasterCard credit card). Please note if you pay using an American Express credit card there is a 5% credit card charge.

  • Sending a Payment by SWIFT - International Electronic Bank Transfer

    You can send a SWIFT payment / transfer to our business account based in Sabah, Malaysia.

    Please note all bank charges for payments to Borneo Dream must be borne by the customer. You will need to send an equivalent amount that, when it is credited to our account, is the same as the invoiced amount (in RM, Malaysian Ringgits).

    Our bank account details are as follows:-

    • Account name: Borneo Dream Travel & Tours Sdn Bhd (please use our company name in full for the “Beneficiary account name” when sending payment)
    • Company registration number (if requested by your Bank): 788821K
    • Bank Name: Malayan Banking Berhad (or commonly known as ‘Maybank’)
    • Branch Address: Menara Maybank, Floor 8, 100 Jalan Tun Perak, Bukit Bintang, Kuala Lumpur, Malaysia, 50050
    • Account number: 510 143 111 363
    • SWIFT BIC: MBBEMYKL
    • Email for a payment notification: joanne@borneodream.com

    When you send a bank transfer to us we need you to do the following:-

    • Put your surname and invoice number in the reference field in order for us to process the payment.
    • Please confirm by email when you have sent a payment (deposit or full payment) to us. Email the Dream Team with your surname, invoice number and total amount paid. If you get a payment completion reference number then please include it.

  • Sending Bank Transfer from a Malaysian Bank Account

    For those with a Malaysian Bank Account you can choose to send on-line bank transfer to our Maybank Account (see Bank account details above). Please email a transfer confirmation slip to joanne@borneodream.com once payment has been sent.

  • Already in Kota Kinabalu, Sabah?

    If you are already in Kota Kinabalu, alongside buying on-line via our web site, you can choose between the following payment options too:

    Come and visit our Sales Office located in central Kota Kinabalu at G27 Wisma Sabah, Jalan Tun Fuad Stephen (09:00 – 18:00, Mon-Sat). You can pay by cash or by VISA / Mastercard credit card (2% credit card fee).

    Visit a Maybank outlet to pay cash in via the cash deposit machine. We then need you to take a photo of the deposit receipt with your phone and email it to us at info@borneodream.com. Our account number is as follows:

    • Account name: Borneo Dream Travel & Tours Sdn Bhd
    • Maybank Account number: 510 143 111 363

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