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Kinabatangan River Cruise & Gomantong Cave | 1 Day | Sabah, Borneo

(2 customer reviews)

RM465.00

If you only have a day free in Sandakan and you want to see wildlife then this is a great option for maximising your wildlife encounters in a short space of time. During this day trip you’ll visit Gomantong Cave, have lunch at a Lodge located on the river banks of the Kinabatangan River followed by a late afternoon river cruise along the Kinabaganan River in search of wildlife. A lovely combination of wildlife viewing activities nicely packaged together into a day trip.

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SKU: STW181 Category:

Kinabatangan River Cruise & Gomantong Cave – Day Tour in Sabah, Borneo

If you have one full day free and you’re wanting to see wildlife whilst staying in Sandakan, Sabah then the Kinabatangan River Cruise & Gomantong Cave Day Tour is a great choice. During this day tour, you will visit Gomantong Cave and join one late afternoon river cruise along the Kinabatangan River.

The Gomantong Caves are an intricate cave system inside Gomantong Hill. The hill is the largest limestone outcrop in the Lower Kinabatangan area. The main cave is divided into two parts: the more accessible Simud Hitam (Black Cave), and the larger Simud Putih (White Cave) which lies above. During this trip, you will be taken on a guided walk inside the Black Cave. As you walk along the wooden boardwalk from the Information Centre in Gomantong Forest Reserve to the cave keep your eyes and hears open for passing wildlife. Found within this protected Reserve are Red and Silver Leaf Monkeys, Orangutans, Macaques and a range of birdlife including Crested Serpent Eagles, Kingfishers and Asian Fairy Bluebirds.

Providing You With A Glimpse Of The Amazing Wildlife Found In Borneo – The Kinabatangan River

After exploring the cave, led by your Nature Guide, you will head to the Kinabatangan River the world’s richest ecosystems and the largest concentration of wildlife in the South East Asian region. Join an afternoon cruise along the Kinabatangan River in search of wildlife along the river banks. At the end of the river cruise, you will be dropped off at he main jetty in Bilit Kampung before starting your journey back to Sandakan.

If you want more wildlife encounter opportunities, and have an extra day free then, then the 2D1N Kinabatangan River Cruise Trip is a great value choice with two river cruises, a visit to Sepilok Orangutan Sanctuary and a visit to Gomantong Cave.

Trip Itinerary

8:30hrs – 9:15hrs: You will be collected from your hotel in Sandakan or Sepilok area, or from Sandakan Airport (recommended arrival flight at Sandakan Airport is the MH2042 0700hrs depart Kota Kinabalu, arrive at Sandakan Airport 0750hrs).

Time for Gomantong Cave

9:15hrs: Start you transfer by minibus/coach to reach Gomantong Cave, a ~ 2.5-hour journey. Here you will explore the largest limestone cave in Sabah where millions of swiftlets nest. Your Nature Guide will take you on a guided walk around the inside of the cave and point out interesting life found in a living cave. Be ready for creepy crawlies!

Time for the Kinabatangan River

~12:30 – 12:45hrs: After visiting the cave, drive onwards to Bilit Village which is located next to the Kinabatangan River. You will be transferred by boat across to Bilit Adventure Lodge. Enjoy lunch at the Lodge overlooking the Kinabatangan River. You then have a couple of hours to chill out at the Lodge.

1530hrs: Enjoy afternoon tea with some local bites accompanied by a short briefing by your Nature Guide.

16:00hrs: Join an afternoon cruise along the Kinabatangan River, Sabah’s longest river at 560km, where you can observe wildlife along the river banks.

18:00hrs: After the boat cruise you will start your transfer back to Sandakan transferred back to your respective hotel (estimated time of return is 20:30hrs).

Explore the Kinabatangan Area – Kinabatangan River Cruise and Gomantong Cave

Trip Pre-requisites

Minimum 2 persons per booking (single supplement surcharge is applicable for 1 person booking).

Trip Inclusions

Return transfer from Sandakan Airport/hotel within Sandakan or Sepilok area, entrance fee to Gomantong Caves, lunch, tea with local titbits, 1 x river cruise, 0% Sales & Service Tax on the tour price as applicable from 6th May 2019.

Trip Exclusions

Camera/video conservation fee at Gomantong Cave (RM30 per item), soft drinks at the Lodge, single supplement if you book this trip on your own (and no other customers are booked on the same trip), flights from Kota Kinabalu to Sandakan.

Recommended Packing List For Your Kinabatangan River Cruise and Gomantong Cave

To get the most from this trip please bring with you raincoat, cap/hat, insect repellent, sun cream, good walking shoes, comfortable cotton T-shirt with long or short trousers, binocular for observing wildlife, camera and personal medications (if needed). Please take your passport with you on this trip – your passports will be checked at the Kinabatangan Lodge.

Notes

  • Pick up time: 0830 hrs (STW Office, City Hotels, Sandakan Hotel)
  • Pick up time: 0845 hrs (Sabah Hotel), 0915 hrs (Sepilok Jungle Resort)
  • Suggested arrival flight: MH2042 0700hrs depart Kota Kinabalu, arrive at Sandakan Airport 0750hrs

The trip price is valid for trips taken up to 31st March 2021.

2 reviews for Kinabatangan River Cruise & Gomantong Cave | 1 Day | Sabah, Borneo

  1. Brett T Nsw central coast (TripAdvisor)

    Amazing visit to Sandakan – Borneo Dream organised our day tour to Sepilok to see the orangutan rehabilitation centre, the sun bear rescue centre, Tabuk Bay proboscis monkey sanctuary and other sights around Sandakan. Amazing, full on day with wonderful guide and drive. Highly recommended

  2. Wendy Farrington

    We had a fabulous day trip to the cave and Kinabantang river.

    Robert our guide was fantastic, very helpful, very knowledgeable and very enthusiastic. Our driver was extremely cautious, which made us feel very safe and was very reassuring after a long, wet drive back to our accommodation.

    The lunch location was lovely and the food was very welcome.

    As for the river trip, we were extremely lucky and saw so many different animals. We thoroughly enjoyed the excursion and had a wonderful experience. I would highly recommend “Borneo Dream” to friends.

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Kinabatangan River

  • How do you get to the Kinabatangan River?

    At 560 kilometres long, the Kinabatangan River is Sabah’s longest river with the lower reaches of the River being home to a rich concentration, and diversity, of wildlife. This makes the Kinabatangan River one of the most popular places for tourists to visit during their holiday to Borneo. The simplest way to get to the Kinabatangan River is too join an organised tour. As the Kinabatangan River is located towards the east coast of Sabah the starting point for most tours to the River is from Sandakan (Sandakan Airport or from a hotel in Sandakan). 

    How do you get to Sandakan?

    Sandakan is a middle-sized city located on the east coast of Sabah and well connected to Kota Kinabalu and Kuala Lumpur. The main ways to travel to Sandakan from within Sabah are by plane, by public bus or by private transport.

    By plane

    Internal flights operate daily from Kota Kinabalu (BKI) and Tawau to Sandakan Airport. Air Asia and Malaysia Airlines operate daily flights from these airports to Sandakan. You can also fly direct from Kuala Lumpur Airport (KUL) to Sandakan Airport on a daily basis. Flying to Sandakan is an easy, quick option and if flights are booked well in advance you can typically pick up low price tickets with the airlines.

    By public bus

    A slightly cheaper option than flying is to catch a public bus to Sandakan Bus Station. You can catch a public bus from bus stations in Kota Kinabalu, Semporna or Tawau to Sandakan. The most popular bus route is from Kota Kinabalu to Sandakan. In Kota Kinabalu, you will need to go to the northern bus terminal (located in Inanam). There are several buses here going to Sandakan on a daily basis. We’d suggest you try and catch the first buses to depart in the morning as it’s a long journey to Sandakan bus station (a ~ 6 – 7 hour journey). 

    By private transport 

    This includes hiring a car to drive to Sandakan, using a local taxi or via an organised private coach transfer. 

    How do I get to the Kinabatangan River Independently?

    For independent travellers wanting to arrange their own way to the Kinabatangan River, there aren’t any direct public transport services to the two main villages on the river which provide access to Lodges on the Kinabatangan River – Bilit & Sukau. You would need to use local bus service and ask to be dropped off at Sukau Junction, followed by catching a transfer with a local van from Sukau Junction to either Bilit or Sukau (a ~ 45km journey). For this option, you still need to have booked a stay at a Lodge near the Kinabatangan River and arranged a transfer with the Lodge from your drop off point. This option may be a cheaper alternative to an organised tour but is a lot more hard work and involves more time for the amount you may save.   

  • Where can I see pygmy elephants in Borneo?

    The pygmy elephant (or Bornean pygmy elephant) are the smallest elephants in Asia and are endemic to Borneo. With only about 1,500 Bornean pygmy elephants left on Borneo, they are classified as critically endangered. For those visiting Borneo to see wildlife, the Bornean Pygmy elephant is likely to be in your top 5 of things to see. Encountering a herd of these elephants is unforgettable, and often once in a lifetime, experience. Whilst Borneo is big (it’s the third-largest island in the world) the pygmy elephant can only be found in a limited area in the forests of northeastern Borneo (with most found in Sabah, Borneo). The pygmy elephants migrate throughout the year, following a traditional corridor, and the top three places to see pygmy elephants in Sabah, Borneo are as follows:-

    Kinabatangan River

    The Kinabatangan Wildlife Sanctuary is a narrow corridor of Protected lowland rainforest along the banks of the Kinabatangan River. Herds of the Bornean Pygmy elephant migrate through this sanctuary and when they are passing through they can be seen for a few days along the banks of the river as they forage for food. If you are lucky to be visiting the Kinabatangan River whilst they are in the area you will have the privilege of being able to watch the elephants during morning and afternoon river cruises. As with all wildlife encounters, sightings cannot be guaranteed but the more days you spend at a Lodge on the Kinabatangan River (and therefore more river cruises you join) the increased chance of seeing the rarer wildlife finds like the pygmy elephant. 

    Danum Valley

    Danum Valley, or Danum Valley Conservation Area, is one of the largest protected areas of primary rainforest in Sabah and offers a ‘safe-haven’ for the pygmy elephant and other wildlife found here. Elephants can often be seen along the access roads into Danum Valley, as well as roaming through the forest. There are two locations tourists can stay at in Danum Valley to see wildlife – Borneo Rainforest Lodge and Danum Valley Field Centre. At both locations, you are able to join guided treks into the forest, and guided night drives, in search of wildlife including the Bornean pygmy elephant.

    Tabin Wildlife Reserve

    Tabin Reserve is considered to be the largest wildlife reserve in Malaysia and covers an area of lowland forest of approximately 300,000 acres. It is home to the Bornean pygmy elephant as well as many other endangered wildlife species. Similar to Danum Valley, the access roads and guided treks into the forest provide the best opportunities to see pygmy elephants. There is one location tourists can stay at in Tabin Reserve – Tabin Wildlife Resort.

  • Where can I see orangutans in Borneo?

    Seeing an orangutan in its natural habitat is one of the top reasons for coming to Borneo. In Borneo, there are around 11,000 orangutans in Sabah and 1,600 in Sarawak. In Sabah, the top three places to see orangutans in the wild, along with other wildlife encounters on offer, are the Kinabatangan River, Danum Valley and Tabin Wildlife Reserve. 

    Kinabatangan River, Sabah

    the Kinabatangan River is one of the best wildlife-watching destinations in Southeast Asia. If you spend a few days here joining river cruises you will have a very good chance of seeing an orangutan in the wild. Wildlife watching on the Kinabatangan is done from boats making this location suitable for a range of ages and fitness levels. The Kinabatangan River is the easiest and most ‘comfortable’ option in Borneo for seeing Orangutans in the wild.

    Danum Valley, Sabah

    Danum Valley is the best place to see wild orangutans in pristine, undisturbed forest. Sightings are not ‘guaranteed’ but there is a pretty good chance of seeing an orangutan if you spend a few days at Danum. You will join guided treks into the forest in search of wildlife (including orangutans). The trekking is relatively easy so you don’t need to be super fit. 

    Tabin Wildlife Reserve, Sabah

    Tabin Wildlife Reserve is a large protected forest area covering 122,500 hectares. At Tabin, there are reasonable chances of seeing an orangutan by joining guided treks into the forest but they are not as high as Danum or the Kinabatangan. 

    Alongside these ‘seeing orang-utans in the wild’ options, you also have the chance to see orangutans at the world-famous Sepilok Orangutan Rehabilitation Centre. At Sepilok Rehabilitation Centre illegally captured, orphaned and injured orangutans are taught to survive in the wild again. The Centre has two feeding sessions a day which is open to the public during which you can go to a raised platform to watch the orangutans come in from the surrounding forest to be fed.

    Which one of these options is best for you for seeing orangutans in Borneo depends upon your budget, how to fit you are, how much time you have and the way you want to go in search of orangutan (by foot, boat or 4WD safari). Choose one, or more, of the above options to have the best chance of seeing an orangutan in Borneo.

  • General frequently asked questions

  • What is Borneo known for?

    Borneo is the third-largest island in the World and is known for a range of things that help make it a special place to visit, and on the bucket list for many travellers. From it’s an amazing range of wildlife including the Bornean Orangutan, it’s ancient rainforests (some of the oldest in the World), world-class diving at Sipadan through to the highest peak in South East Asia – Mount Kinabalu. Borneo is one of the most biodiverse places on the planet, being home to an estimated 15,000 different plant species including the World’s largest flower – the Rafflesia. Borneo is also famous for its rich culture and is home to > 200 tribes each with their own traditions, dialect, dishes, type of home they live in etc. The most famous tribe from Borneo are the headhunters (Murut tribe). 

  • Is Sabah a country?

    Sabah is a state of Malaysia located in northern Borneo. Borneo is home to four political regions: Kalimantan belongs to Indonesia, Sabah and Sarawak are part of Malaysia (often referred to as Malaysian Borneo), and the sultanate of Brunei.

  • Can you fly direct to Borneo?

    To fly to Sabah, Borneo you need to fly to one of three airports – Kota Kinabalu airport (BKI) the main gateway to Sabah, Sandakan airport (SDK) on the east coast and Tawau airport (TWU) on the south coast. Which airport you fly in to/out of depends upon your itinerary and your flight route to Sabah. There are currently direct flights to an airport in Sabah from a range of airports in South East Asia with most direct routes being via Kuala Lumpur, Singapore or Hong Kong. More recently you can fly direct to Kota Kinabalu (BKI) from South Korea, certain cities in China, Taiwan, Japan and the Philippines. For other parts of Borneo, you can fly to Sarawak’s Kuching airport and Brunei’s Bandar Seri Begawan airport.

  • What language is spoken in Sabah, Borneo?

    Bahasa Malaysia (Malay) is the official language spoken in Sabah. Other widely spoken languages include a range of Chinese dialects (such as Mandarin), Tamil and English. All the indigenous tribes also speak their own language – in Sabah the indigenous people speak Dusun and Kadazan, Bajau, Murut, Lun, Bruneian, Rungus, Bisaya, Iranun, Bawang, Sungai, Suluk, and Sama. For travellers visiting Sabah, you will find English is fairly widely spoken and understood in most areas you would visit, although if you tried to speak a few words in Malay it would go down a treat.

  • Which currency is used in Sabah?

    The Malaysian Ringgit is the currency of Malaysia. The currency code for Ringgit is MYR and the currency symbol is RM. We will quote all our prices using RM.

  • Is Malaysian Borneo expensive?

    Borneo may not be as cheap as some other countries in South East Asia, however, you can still have an affordable holiday here and experience some of the best Sabah has to offer. There are activities and accommodation for those on a budget, as well as more luxurious options for those wanting the 5* experience. The same goes for eating out you can eat very cheaply at a local cafe or food court, or you can choose to eat in a more expensive restaurant catering for the tourists coming here. Sabah, Borneo can be as cheap or as expensive as you want to make it means it is still a travel destination most can consider visiting.

  • Is it safe to go to Sabah?

    Sabah in general is a safe place to visit. There were over 4 million visitors to Sabah in 2019 and the vast majority of these visitors enjoyed trips to Sabah without incident.

    In recent years Sabah has put in place enforced security practices, via ESSCOM, to ensure Sabah remains a safe location to visit – these are focused on the south of Sabah (Semporna area) and the islands off the south and east coast of Sabah including those located near Sipadan. You can read the latest Travel Advice from Sabah Tourism.

    At Borneo Dream, we put our customer’s safety first. We ensure a safe environment is offered to our customers during their holiday in Sabah – whether it be suggesting restaurants to our customers, visiting the Kinabatangan River, white water rafting along Padas Gorge through to trekking in the jungle. We still suggest our customers take extra care if they go off exploring independently – this is the same for most other safe countries you could visit in the world.

    We do recommend you also read your country’s FCO Travel Advice for Sabah (Malaysia). You can also email the Borneo Dream Team with any questions or concerns you may have about visiting a specific location in Sabah and we’ll provide honestly informed feedback.

  • Will we still go diving or snorkelling if it is raining?

    The quick answer is “yes”. The longer answer for why rain does not ‘stop play’ when scuba diving or snorkeling in the tropical waters of Sabah:-

    • It is still safe to snorkel and dive when it’s raining.
    • You get wet in the sea when snorkelling or diving, you are not going to get any wetter if it rains.
    • You won’t get cold if it rains as the sea temperature, for most of the year, is a toasty 28C – 30C and even the rain is warm. Nice! We also provide all our divers and snorkelling customers with 3mm tropical wet suits for thermal protection.
    • The marine life doesn’t care if it rains and will still be there to see as you enjoy your scuba diving or snorkelling activity.

  • What will the weather be like when we are on holiday in Sabah / on my trip?

    Sabah has two seasons – The ‘Dry Season’ and the ‘Wet Season’. However, during the whole year we have a fairly constant temperature and humidity level – Sabah has a tropical hot and very humid climate. Most days normally start off with blue sky, sunshine and a calm breeze. Most days throughout the year we have a chance of rain typically later in the day, evening or night time – this is due to clouds building up during the day on the Crocker mountain range which rolls down into Kota Kinabalu normally during afternoon or evening.

    Online weather reports for Sabah will always say there is a chance of rain or thunderstorms every day in Sabah. This is true I that later each day we could get some tropical rain. But no-one can predict accurately what exactly the weather will the next day, the next week or the next month. All we’d say is don’t let weather reports rule what activities you choose to join. As long as you come on holiday prepared for a hot, humid and sometimes wet tropical climate you will have a great time!

    Find to more about Sabah, and Sabah’s climate, on Sabah Bah web site

  • Is it safe to visit Sabah, Malaysian Borneo?

    At Borneo Dream, we put our customer’s safety first. We have been operating in Sabah, Borneo since 2007 and all of our customers have experienced safe, enjoyable holidays. We ensure a safe environment is offered to our customers – whether it be suggesting restaurants to our customers to eat at in Kota Kinabalu, staying at a lodge along the Kinabatangan River, white water rafting along Padas Gorge or staying at an Island Resort. There are a small number of areas we suggest our customers take extra care if they go off exploring independently – this is the same as most other safe countries to visit in the world.

    Sabah itself has put in place enforced security practices over recent years to ensure Sabah remains a safe location to visit – these are focused on the south of Sabah (Semporna area) and the islands off the south and east coast of Sabah including those located near Sipadan. You can read the latest Travel Advice from Sabah Tourism

    We do recommend you also read your country’s FCO Travel Advice for Sabah (Malaysia). You can also email the Borneo Dream Team with any questions or concerns you may have about visiting a specific location in Sabah and we’ll provide honestly informed feedback.

  • Should I take malaria tablets for my Borneo holiday?

    Borneo typically as a whole is classified as a ‘high risk’ area for malaria. In reality, there will be areas in Borneo that are higher risk – like inner rainforests and rural areas – and areas in Borneo that are a lower risk which typically includes most of the places tourists visit in Sabah e.g. Kota Kinabalu, Kinabatangan Wildlife Sanctuary etc. We would always recommend you seek your Doctors advice on what medical precautions you should take when coming on holiday to Sabah, Borneo. It then comes down to the level of risk you want to take when coming on holiday regarding your health.

  • Can I book when we arrive in Kota Kinabalu?

    You can choose to wait until you arrive in Kota Kinabalu to book your trips. However, we’d always recommend you book your tours in advance if you are travelling to Sabah during a peak period, joining a specific tour really matters to you or you have limited time in Sabah (so little flexibility to join a tour on other dates).

    All the trips/packages we arrange for our customers in Sabah will be subject to availability. Some tours do tend to get fully booked in advance throughout the year as there is limited capacity and they are very popular e.g. Turtle Island, Resorts near Sipadan and climbing Mount Kinabalu. During peak periods in Sabah other tours/activities can also get fully booked e.g. Kinabatangan River packages and our own diving and snorkeling trips.

  • Which currency is used in Sabah, Borneo? What is the difference between MYR and RM?

    The Malaysian Ringgit is the currency of Malaysia. The currency code for Ringgit is MYR and the currency symbol is RM. We will quote all our prices using RM.

  • Can you look after my child/children while I join an activity?

    We help many families come on holiday to Borneo and organise tours that the full family can enjoy together. During activities, our guides and PADI Professionals are there to provide advice, tuition and supervise the activities they are running. We do not employ qualified childminders. As a parent, you are responsible for the child or children in your care and are required to supervise and be with them during all activities. This is for your child’s safety and protection, as well as helping you enjoy your time together as a family.

  • Best time to go to Borneo to see Orangutans?

    During the period of March to October is the best time to visit Borneo and see the Orangutans. This is when the weather is at its hottest but more importantly driest. The daily air temperatures range from 27°C to 32°C with humidity hitting 80% often. Orangutans can be sited at Sepilok Orangutan Rehabilitation Centre or on one of our many Kinabatangan River cruises.

  • What is the weather like in Borneo?

    Borneo is a tropical destination located approximately 6 degrees north of the equator. Let’s look at three destinations located in Sabah. Sabah is the northern Malaysian State of Borneo. On the west coast of Sabah is it’s capital Kota Kinabalu and on the east coast, we have Sandakan they are approximately 180Km apart. 125Km South of Sandakan is Danum Valley.

    Kota Kinabalu – The rainfall of 85 to 317mm per month with the wetest months being September till January. Temperatures are prerty steady at 31°C to 32°C.

    Sandakan – The rainfall of 120 to 450mm per month with the wetest months being August till February. Temperatures are prerty steady at 29°C to 33°C.

    Danum Valley – The rainfall of 165 to 220mm per month with the wetest months being October till January. Temperatures are prerty steady at 27°C to 29°C.

  • Terms & Conditions

  • Making a booking

    Please provide all information requested to help us manage your reservation and booking as quickly as possible. Please book as early as possible to avoid disappointment. Late bookings, less than thirty (30) days from your arrival date, will be accepted subject to availability. All late booking requests must be accompanied by full payment.

  • Our Prices

    All of our prices are quoted in RM (Ringgit Malaysia). Our quotes are valid for 30 days from date of issue. Our prices include current taxes as follows – 0% Sales & Service Tax as applicable from 6th May 2019.

  • Paying for your holiday

    • A 30% non-refundable deposit of the total booking cost is required to confirm your reservation.
    • Full payment is required 30 days before arrival. Failing to do this could result in the cancellation of your reservation.
    • There are a few ways to send us a payment – send a SWIFT Payment (Electronic International Bank Transfer), pay via MOLpay/NBePay (credit card), pay via PayPal or we can process your credit card locally (VISA, Mastercard, AMEX):
      • Our PayPal (paypal@borneodream.com) Account will only accept payments in GBP or USD.
      • SWIFT Payments can only be sent in MYR, GBP or USD.
      • All bank charges, credit card charges & PayPal charges for payments to Borneo Dream are to be borne by the customer.
    • Please note that some of the trips we arrange with Suppliers work to different payment terms (for example, for Mount Kinabalu trips full payment is required within 5 working days of making a reservation). Were this is the case we will advise you at the reservation and booking stage.

  • If you need to cancel your booking at the last minute

    For courses, trips and packages provided by Borneo Dream (Borneo Dream scuba diving and snorkeling trips and courses only) the following cancellation policy will apply:

    • If you cancel > 30 days from date of your trip/course/experience, we will charge the 30% non-refundable deposit (for the total package cost).
    • If you cancel between 15 – 30 days from date of your trip/course/experience, we will charge 50% the total package cost.
    • If you cancel within 14 – 7 days or less from the date of your trip/course/experience, we will charge 75% of the total package cost.
    • If you cancel within 6 days or less from the date of your trip/course/experience, we will charge 100% of the total package cost
    • If you fail to turn up for a trip (“no show”) you will still be charged the full package cost.
    • We will not refund in respect of any unused services (or part) included in a package.

    Our chosen Suppliers for land trips, Sabah diving packages, transport and room bookings will charge late cancellation fees in line with their own cancellation policy, and depending on the circumstances. The cancellation fees charged by them will be charged to you by Borneo Dream.

    For Mount Kinabalu trip bookings (climbing Mount Kinabalu) 30% of the upfront full payment is a ‘non-refundable deposit’. The remaining 70% is fully refundable should you cancel the booking more than 60 days before the trip date.

    Please note for Turtle Island bookings that Turtle Island Resort charges an extra fixed cancellation fee for cancellations. This fee is over and above what has been paid for the trip. This means if you cancel a booking at Turtle Island they will charge an extra amount which you will need to pay. We recommend you only book Turtle Island Resort if you are 100% certain you will go on the trip (including after checking your country’s FCO Travel Advice for Islands off the east coast of Sabah).

    For the 4D3N Mount Trusmadi trip and the Danum Valley Field Center Tour the cancellation policy is as follows:-

    • 90 – 46 days prior to arrival a 25% cancellation fee will apply
    • 45 – 22 days prior to arrival a 50% cancellation fee will apply
    • 21 – 0 days prior to arrival a 100% cancellation fee will apply

    No partial or full refunds will be given for an uncompleted PADI course, diving or snorkelling trip with Borneo Dream. If you decide during your course/trip you do not want to continue we will offer you our ‘Unguided Snorkeling Trip’ as an alternative for the remaining part of your course/trip.

    What happens if we need to change your booking:

    • Although every effort will be made to operate the trips as advertised, Borneo Dream reserves the right (at our sole discretion and without penalty) to make alternative arrangements as it sees fit if caused by poor weather conditions, technical problems to vehicles, flight delay or other circumstances beyond their control necessitate.
    • Where it is in the interest of tour/trip/course members that an itinerary be altered, such alterations may be made without penalty to the company.
    • If a Borneo Dream Tour (snorkelling and/or scuba diving tour run by Borneo Dream) is cancelled prior to the date of departure, due to circumstances beyond our control we will refund all money paid by our booked customers.
    • In the event of one of our suppliers cancelling a tour, we will make every endeavour to ensure full reimbursement but where a supplier has a policy of retaining any fees or charges we will have to defer to their policy.

  • Move/Re-schedule your Turtle Island and/or Kinabatangan River Cruise

    If  you wish to re-schedule/move your adventure we will need your new dates ASAP. The dates must be in the same calendar year as the original trip. Subject to availability you will be charged RM 250.00 as a ‘Change of Booking Fee’ plus any other costs due to price increases, supplier cancellation charges or seasonal variations. This can only be done once.

  • Our liability

    We act as an agent for airline, hotel, ‘Explore Tours’ and in some cases, transport companies assume no liability in connection with their services. Borneo Dream will not be responsible for any act, omission, error or any injury, delay, irregularity, government regulations, theft or strikes over which it has no control.

  • Diving and Conservation Permit

    Like with all great Natural Marine Parks around the globe such as the Ras Mohammed Marine Park in Egypt, The Cayman Islands, Maldives etc., the Local Governments and Authorities impose local Permit charges to all guest and visitors alike. Here in Sabah, Malaysian Borneo we have several marine parks of this type, such as Tunku Abdul Rahman Marine Park (TARP) just outside Kota Kinabalu (KK), one near Pulau Tiga, Turtle Islands Park and Pulau Sipadan to name but a few.

    The following charges will apply to all our guests and will either be collected in advance or on the day of the activity:-

    • Go Ashore (Known as the Marine Park Conservation Fee) – On any of the islands in the Tunku Abdul Rahman Marine Park (TARP), Pulau Tiga and Turtle Islands Park it is RM 1 for Malaysians below 18 years and RM 3 for those older. For Non-Malaysians RM 6 for below 18 years and RM 10 for those older. This is per person per day.
    • Scuba Diving (Known as the Diving Permit) – Within the Tunku Abdul Rahman Marine Park (TARP), Pulau Tiga and Turtle Islands Park is RM 20.00 for Malaysians and RM 50.00 for Non-Malaysians. This is per diver per day.
    • Scuba Diving Courses – Within the Tunku Abdul Rahman Marine Park (TARP), Pulau Tiga and Turtle Islands Park is MYR 20.00 for Malaysians and MYR 50.00 for Non-Malaysians. This is per diver for the duration of the course.

    If another operator says that he has included the Marine Park fees, I would ask you to request a valid “Sabah Parks” receipt on office Sabah Parks paper.

  • Sending a Payment

  • Overview

    We offer a range of payment methods for sending payment to Borneo Dream – various credit card payment options plus bank transfer. We hope that our customers will find at least one of these payment methods to be a convenient and fair value option for them.

    We offer a range of payment options from buying your tour/package on-line via our web site, paying by credit card or by sending a bank transfer. If you are already in Kota Kinabalu, Sabah then you can visit our Shop at Wisma Sabah to pay by cash or credit card or pay by cash deposit machine into our bank account at any Maybank Branch. Find out more about each payment option below.

    The credit card procedures we follow for RAZER Merchant Services and processing your credit card locally (Card Holder Not Present) are set by our Malaysian Banks as part of having a Business Account with them. These procedures may not be as efficient as Banks in some other countries however we will do our best to make it as easy as possible for you to pay using these methods.

    For currency conversions, you may use the exchange rates on XE.com Universal Currency Converter as an indication. Please note the exchange rates used by each Bank can differ to those on xe.com – this is primarily due to the commission banks build into their exchange rates. If, after foreign currency conversions, you overpay or underpay then we can arrange any payment difference to be sorted once you are in Sabah.

    If you get into any difficulty sending us a payment – please send us an email and we will look into it from our end.

  • Buying your Trip On-line via our Web Site - 3.2% (+ RM1.06) Fee via Stripe

    You can easily buy your tour or course via our on-line shop using a debit or credit card. Before you buy your tour via our on-line Shop we ask that you contact us first to make a booking, then go and buy your trip via our on-line Shop. Here are the simple steps you need to follow in order to buy your adventure on-line:

    • Browse through Our On-line Store and find the item or items you want.
    • Select any options you require and the quantity and hit the Add to Cart button. You will have to register first if you have not shopped with us online before. When registering it is important you complete as much of the required information as possible and that your address matches the billing address for the debit or credit card you use to buy via our online shop.
    • Once you have added all your required items to your cart then click the ‘My Cart’ icon in the top right of your browser window. Choose either ‘View Cart’ or ‘Checkout’. Following the on-screen instructions.
    • If you select the ‘View Cart’ option you can add/remove items from your cart, and change quantities you want to buy. Once you have finished shopping, and your Cart is correct, then hit ‘Proceed to Checkout’.
    • You will come to a ‘Secure Checkout’ Page. There is a ‘My bookings request’ box where you can add information about your preferred dates for your trip/course, plus any additional booking information.
    • After entering all your debit/credit card information it’s time to pay. Click on ‘Place Order’ at the bottom of the page and your card payment will be processed.
    • Once your payment has been processed successfully your Order and payment details will be emailed through automatically to yourself and the Borneo Dream Team. We will then email you within 24 hours of receipt with an update regarding your Booking.

  • Payment link via RAZER Merchant Services (Secure On-line Credit Card Payment) - 3% Fee

    If you would like to pay via RAZER Merchant Services please let us know first. We will then send you a ‘Payment Link’ by email. When you receive this email please follow the instructions enclosed within the email.

    When you click on the RAZER Merchant Services payment link you will have a range of payment options to choose from including Visa, Mastercard, Alipay and UnionPay. Select the payment option that best works for you.

    Please note the following when paying via RAZER Merchant Services:

    • Please include a daytime contact telephone number when making your credit card payment. If we need to check anything about your payment we will call you.
    • You will go through ‘Verified by Visa’ or ‘MasterCard SecureCode’ as part of the payment process.
    • If your payment does not go through ‘Verified by Visa’ or ‘MasterCard SecureCode’ we will need you to complete a ‘CCverify agreement’ form. This is a simple form and is a measure aimed at minimising credit card fraud and is there to protect you. We will email this form to you if it is required.

  • Processing your Credit Card Locally (Cardholder Not Present) - 2.5% Fee

    To process your credit card locally we will need you to send copies of the following to Borneo Dream:

    • Signed authority form
    • The front of your credit card
    • A copy of your passport

    These copies can be sent to Borneo Dream by email (scanned copies or digital photos) or faxed to us. There will be a 2.5% credit card charge for processing your payment this way (for payments using a Visa or MasterCard credit card). Please note if you pay using an American Express credit card there is a 5% credit card charge.

  • Sending a Payment by SWIFT - International Electronic Bank Transfer

    You can send a SWIFT payment / transfer to our business account based in Sabah, Malaysia.

    Please note all bank charges for payments to Borneo Dream must be borne by the customer. You will need to send an equivalent amount that, when it is credited to our account, is the same as the invoiced amount (in RM, Malaysian Ringgits).

    Our bank account details are as follows:-

    • Account name: Borneo Dream Travel & Tours Sdn Bhd (please use our company name in full for the “Beneficiary account name” when sending payment)
    • Company registration number (if requested by your Bank): 788821K
    • Bank Name: Malayan Banking Berhad (or commonly known as ‘Maybank’)
    • Branch Address: Menara Maybank, Floor 8, 100 Jalan Tun Perak, Bukit Bintang, Kuala Lumpur, Malaysia, 50050
    • Account number: 510 143 111 363
    • SWIFT BIC: MBBEMYKL
    • Email for a payment notification: joanne@borneodream.com

    When you send a bank transfer to us we need you to do the following:-

    • Put your surname and invoice number in the reference field in order for us to process the payment.
    • Please confirm by email when you have sent a payment (deposit or full payment) to us. Email the Dream Team with your surname, invoice number and total amount paid. If you get a payment completion reference number then please include it.

  • Sending Bank Transfer from a Malaysian Bank Account

    For those with a Malaysian Bank Account you can choose to send on-line bank transfer to our Maybank Account (see Bank account details above). Please email a transfer confirmation slip to joanne@borneodream.com once payment has been sent.

  • Already in Kota Kinabalu, Sabah?

    If you are already in Kota Kinabalu, alongside buying on-line via our web site, you can choose between the following payment options too:

    Come and visit our Sales Office located in central Kota Kinabalu at G27 Wisma Sabah, Jalan Tun Fuad Stephen (09:00 – 18:00, Mon-Sat). You can pay by cash or by VISA / Mastercard credit card (2% credit card fee).

    Visit a Maybank outlet to pay cash in via the cash deposit machine. We then need you to take a photo of the deposit receipt with your phone and email it to us at info@borneodream.com. Our account number is as follows:

    • Account name: Borneo Dream Travel & Tours Sdn Bhd
    • Maybank Account number: 510 143 111 363

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