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Multiple or overpayment of orders

On rare occasions we find that online orders have been paid for multiple times. This due to caching or browser issues of the device you are using. More often than not it is a mobile device causing it due to poor or slow network connection. As a result we end up with multiple transactions for the same order. If you feel your payment was successful please do not pay again, please contact us and let us check your payment status.

Overpayment and multiple payments will be refunded but we can not refund the Stripe.com/Bank Charges as we do not receive these back on refund requests. The charges are approximately 3% + RM 1.00 + 6% SST – So on RM 100.00 this is approximately RM 4.24 of Stripe.com charges.

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