I wish to cancel – If you wish to cancel then you will need to follow our cancellation policy laid down in the Terms & Conditions. Any booking for diving or snorkelling that is below our normal rate or discounted has no refund.
I wish to postpone – The simple answer to this is no. As your booking was made for a particular date and everything has been put in place including staffing booked. To now move it the staff will lose money as they have already committed that date to Borneo Dream and often it is too late to get alternative work or booking.
When the weather is very bad or extreme the company (SCHB Engineering SB) controls the jetty where our boats depart from Jesselton Point Jetty often temporarily closes the jetty. If the jetty is still closed at 11:00 we will then cancel the dive or snorkel trip. And offer everyone a full refund or move to another date.