Sending a Payment
First of all, thank you for choosing to book your diving experience and / or holiday with Borneo Dream.
In order to guarantee your booking we require full payment in advance. We can accept a number of different means of payment – please choose the one that’s best for you.
When you send a payment we need you to:-
- Put your surname and invoice number in the reference field in order for us to process the payment.
- Please confirm by email when you have sent a payment (deposit or full payment) to us. Email the Dream Team with your surname, invoice number and total amount paid. If you get a payment completion reference number then please include it.
Sending a Payment by Credit Card
Paying Online via NBePay (Secure Online Credit Card Payment) - 3% Credit Card Charge
If you would like to pay via NBePay please let us know first. We will then send you a 'Payment Link' by email. When you receive this email please follow the instructions enclosed within the email.
Please note the following when paying via NBePay:
- Please include a daytime contact telephone number when making your credit card payment. If we need to check anything about your payment we will call you.
- You will go through 'Verified by Visa' or 'MasterCard SecureCode' as part of the payment process.
- Once you have made a payment through the NBePay System we will email you a 'CCverify agreement' form. This is a simple form that we will need you to complete and return to us - this is a measure aimed at minimising credit card fraud and is there to protect you. This form is also attached below.
Paying by PayPal (Secure Online Credit Card Payment) - 5% Credit Card Charge
If you would like to pay via PayPal please let us know first. We will send you a PayPal 'Email Invoice'. When you receive this, please follow the instructions provided by PayPal. You do not need to have a PayPal account for paying via a PayPal invoice.
Please note the following when paying via PayPal:
- Via PayPal we can only accept payments in MYR (Malaysian Ringgits), GBP (Pounds Sterling) or USD (US Dollars).
- Please do not send any money by PayPal until you have received an emailed PayPal Invoice - Thank you.
- A 5% PayPal charge will be added to your PayPal invoice.
Processing your Credit Card Locally (Cardholder Not Present) - 2.5% Credit Card Charge
To process your credit card locally we will need you to send copies of the following to Borneo Dream:
- Signed authority form (attached below)
- The front of your credit card
- A copy of your passport
These copies can be sent to Borneo Dream by email (scanned copies or digital photos) or faxed to us. Please note there will be a 2.5% credit card charge for processing your payment this way.
Sending a Payment by SWIFT - Electronic Bank Transfer
You can send a SWIFT payment / transfer to our business account based in Sabah, Malaysia. Please note all bank charges for payments to Borneo Dream must be borne by the customer.
The bank account details are as follows:
- Account name: Borneo Dream Travel & Tours Sdn Bhd
- Bank Name and Address: HSBC Sdn Bhd, 56 Jalan Gaya, Kota Kinabalu, 88000, Sabah, Malaysia
- Account number: 392 120739 101
- SWIFT Code: HBMBMYKL
- Currencies accepted: RM (Malaysian Ringgits), US Dollar, and GBP (Pounds Sterling)
Please note that you can only send RM (Malaysian Ringgits) from a Malaysian Bank Account.
Of course it you get into any difficulty sending us a payment – please send us an email and we will look into it from our end.
For currency conversions please refer to Borneo Dream or you may use the XE.com Universal Currency Converter.
Thank you!
 Credit Card Authority Form | [ ] | 69 Kb |
| NBePAY CCVerify Form | [This form needs to be completed and sent to Borneo Dream when paying by credit card using the NBePAY Online Credit Card System.] | 62 Kb |